Overview
Join our dynamic automotive team as a Service Writer, where your enthusiasm and expertise will drive exceptional customer experiences. In this pivotal role, you will serve as the vital link between our valued customers and our skilled technicians, ensuring smooth communication, accurate documentation, and efficient service processes. Your energetic approach and detailed knowledge of automotive repair will help customers understand their vehicle needs while promoting additional services that enhance vehicle performance and safety. This position offers a rewarding opportunity to combine your passion for cars with outstanding customer service skills in a fast-paced environment.
Responsibilities
- Greet customers warmly and listen attentively to their vehicle concerns to accurately document service requests.
- Explain repair recommendations clearly, highlighting necessary repairs and optional services to maximize customer satisfaction and dealership revenue through upselling.
- Prepare detailed work orders for technicians, including diagnostics, repairs, and maintenance tasks such as oil changes, brake repairs, alignments, transmissions, suspension work, tire services, diesel engine repairs, shocks & struts, air brake systems, and auto body repairs.
- Coordinate with technicians to ensure timely completion of repairs while maintaining high-quality standards.
- Handle customer inquiries professionally, providing updates on vehicle status and explaining repair procedures in understandable terms.
- Manage cash handling responsibilities accurately during billing and payment processing.
- Promote automotive services by identifying opportunities for additional maintenance or repairs based on vehicle diagnostics and mechanical knowledge.
Qualifications
- Proven dealership experience or background in auto service management is highly preferred.
- Strong mechanical knowledge with experience in automotive diagnostics and repair procedures across various systems including transmissions, brakes, suspensions, and diesel engines.
- Previous service writing or auto estimating experience is essential for success in this role.
- Excellent customer service skills with the ability to communicate technical information clearly and confidently.
- Familiarity with automotive repair processes such as oil changes, tire services, alignments, shocks & struts, air brakes, and auto body work.
- Ability to handle cash transactions accurately and efficiently.
- Knowledge of automotive sales techniques to promote additional services or vehicle upgrades is a plus. Join us to be part of a vibrant team dedicated to delivering top-tier automotive care while advancing your career in a lively and supportive environment!
Job Types: Full-time, Part-time
Pay: $18.00 - $25.00 per hour
Work Location: In person
