We are searching for a bilingual, energetic and personable Patient Service Representative to join our team devoted to providing dermatology patient care and common dermatology procedures. The Patient Service Representative will support doctors and patients through a variety of tasks related to patient care management, organization and communication. The target is to complete all activities accurately, with high quality and in a timely manner.
Competitive pay and full benefits including Health, paid time off, paid holidays, bonus structure and 401k plan with matching will be provided.
This position is responsible for the following, but is not limited to:
- Competency with practice management and electronic medical records (EMR) software
- Obtaining accurate, precise personal and medical health information from patients
- Eligibility checks with insurance companies
- Checking in and checking out patients
- Answering the phone and scheduling patients
- Being a liasion for patients
- Maintaining a clean, orderly, and safe environment for patients and visitors
- Communicating with doctors’ offices, pharmacies, and patients
- Scheduling patient visits and surgeries in accordance with provider-specific scheduling formats
- Gaining a knowledge and understanding of cosmetic treatment options and skincare products offered with an ability to relay this information to patients
- Assisting with the creation of promotional content for our website and social media
- Marketing our practice to other referring practices, including site visits to other practices
Requirements:
*
The candidate must have:
(i) a high school diploma or equivalent degree;
(ii) ability to interact and communicate well as a team and with others, in person or by telephone, including occasional difficult or frustrated customers or patients,
(iii) ability to report to work with consistent attendance prepared to work well in a fast-paced environment of a dermatology clinic.
(iv) have attention to detail in their actions with the goal to provide the best patient care possible
(v) Excellent time management skills and ability to multi-task and prioritize work
(vi) Social perceptiveness and service-oriented
(vii) Excellent written and verbal communication skills
(viii) Strong organizing and planning skills
(xi) Bilingual
Preferred Qualifications: Additionally:
· 1-2 years of experience in a dermatology or other medical office setting.
· Knowledge of common dermatology procedures and terminology
· Experience with electronic medical programs.
· A great team member
· A great teacher - being able to teach patients as well as other team members.
Physical Demands: The following is required to adequately fulfill the role of the patient service representative.
· Assisting patients to and from the waiting room to the exam rooms, and to their car if necessary using a wheelchair
· Being able to reach in shelves that are high overhead or down close to the floor to gather supplies and tools for the patient’s visit and/or procedure.
· Occasional heavy lifting may be required (up to 30 lbs.).
· Data entry (typing) into a computer or tablet is required for documenting the patient visit or encounter.
Work Environment: We believe in a welcoming environment for all of its employees as happy employees mean happy patients. Although this is never the goal, healthcare can bring stressful situations with frustrated or difficult encounters with customers or patients. The patient service representative may be exposed to this occasionally but our practice strives to create a safe and enjoyable workplace.
Interested candidates must submit a cover letter explaining relevant experience and interest along with their resume. Applications submitted without a cover letter will not be considered.
About Phoenix Surgical Dermatology Group:
We are a physician-owned practice in a state-of-the-art facility, located in Phoenix, AZ.
Purpose/Cause/Passion:
To provide the highest level of dermatology and dermatologic surgery care in Scottsdale and Phoenix, AZ.
Our Core Values:
1. To always provide the highest level of dermatology and dermatologic surgery care in the world (unequivocal excellence)
2. To always provide the highest level of customer service to our patients (services the customer and team above all else)
3. To always provide a team-oriented workplace atmosphere with an unrelenting positive attitude without cynicism or destructive criticism of others (Isn’t cynical, treats everyone with respect)
4. To always practice medicine with attention to consistency and detail (practices fanatical attention to consistency and detail)
5. To always continuously improve and advance the field of dermatology and dermatologic surgery; to take the patient experience to the next level (Is interested in continuous self-improvement)
6. To always provide a model of efficiency and efficacy for other dermatology practices (Enthusiastic, energetic, tenacious)
Job Type: Full-time
Pay: $20.00 - $24.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Flexible schedule
- Free parking
- Health insurance
- On-the-job training
- Opportunities for advancement
- Paid sick time
- Paid time off
Medical Specialty:
Schedule:
- 10 hour shift
- 8 hour shift
- Monday to Friday
- Weekends as needed
Education:
- High school or equivalent (Preferred)
Experience:
- EMR systems: 1 year (Preferred)
Work Location: In person
