POSITION SUMMARY
The Senior Inside Sales Representative, discrete/unplanned, serves as the primary internal contact for assigned non-VMI customers. This role supports the full sales cycle through account management, data analysis, and cross-functional coordination. Key responsibilities include sales execution, expediting, quoting, sourcing, and quality assurance to meet customer needs. The position also provides backup to the Business Unit Manager for order corrections, credits, and order releases. Additionally, they assist in training, offer team leadership, and may lead process improvement initiatives and project teams.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Work to meet all established Key Performance Indicators (KPI’s)
- Meet sales and gross profit percentage targets for assigned books of business.
- Follow company guidelines to establish selling prices and profit margins.
- Actively research profitability concerns.
- Meet objectives related to customer acquisition and activation.
- Always represents the company professionally and courteously.
QUALIFICATIONS, SKILLS & ABILITIES
- Bachelor’s Degree Preferred. High school diploma/GED
- Minimum 3 - 5 years’ customer service/inside sales or related experience is required.
- Intermediate to Advanced experience in Microsoft Outlook, Word and PowerPoint.
- Advanced Excel skills.
- SAP & P21 skills/experience are advantage
- Must be able to read, analyze and understand customer purchase orders, drawings and vendor-supplied reference material.
- Experience in sourcing and procuring industrial hardware.
- Intermediate to Advanced technical understanding of fasteners & industrial hardware required.
- Ability to analyze data to make decisions and impact on the customer.
- Up sell products and services
- Ability to supply customers with professional written, computer-generated or verbal quotations and recommendations.
- Must be able to verbalize thoughts and information via phone and in person clearly and concisely.
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Excellent judgement and decision-making skills
Ability to establish credibility, respect and trust from internal colleagues and external customers.
Ability to keep employees motivated, create a team environment and resolve conflict.
Must occasionally lift, carry or move up to 25 lbs.
The Würth Difference:
- Proactive supply chain solutions customized to your business, your industry
- Industrial products and services delivered with prompt, personal attention
- Inventory management solutions that keep your production line moving smoothly
- Complete program support from initial design, to implementation, training, to ongoing analysis
Why Würth:
- Maternity/Paternal leave after 1 year of service
- Tuition Reimbursement eligible after 1 year of service
- Health benefits and programs - medical, vision, dental, life insurance and more
- Additional benefits 401(k), short term disability, long term disability
- Paid Time Off, accrued per pay period, additional day earned per year of service
- 10 paid holidays
FIND OUT MORE ABOUT OUR COMPANY CULTURE:
- Linkedln - https://www.linkedin.com/company/wurth-industry-north-america (http://www.linkedin.com/company/wurth-industry-north-america)
- Facebook - https://facebook.com/Wurthlndustry (http://www.facebook.com/Wurthlndustry)
- YouTube - https://youtube.com/c/WurthlndustryNorthAmerica (http://www.youtube.com/c/WurthlndustryNorthAmerica)
EEOC STATEMENT:
The Wurth Industry North America group of companies are Equal Opportunity Employers and do not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, genetic trait or predisposition, carrier status, citizenship, veteran or military status, and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics. Wurth will consider qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws. #LI-SJ
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
