Dr. Deborah Maken’s patient-centered naturopathic medical clinic in downtown Prescott is seeking a reliable, highly organized, and professional Front Desk Medical Assistant to join our team. As our current Office Manager transitions into the role of Director of Operations, we are looking for a long-term team member to become the primary front desk presence for our growing practice.
This is an excellent opportunity for someone who enjoys creating a welcoming patient experience and wants to grow with a supportive, mission-driven practice.
Location: Prescott, Arizona 86301
Position: Front desk medical assistant
About Us: We are a small, patient-centered naturopathic medical clinic led by a dedicated naturopathic physician who believes in treating the whole person. Our services blend traditional healing methods with modern, evidence-based care, including acupuncture, nutrient injections, one-on-one patient consultations, red light therapy, and natural prescriptions. Our mission is to empower patients on their health journey with empathy, education, and support. We pride ourselves on creating a calm, welcoming environment that honors both our patients and our team.
Key Responsibilities:
- Answer phone calls, emails, texts, faxes, and patient requests
- Order labs, imaging, and call in prescriptions
- Maintain schedule: schedule patient visits and send out appointment reminders via text/call
- Process payments (cash, check, and card) accurately
- Maintain organized and confidential patient records
- Manage front desk operations and support clinic workflow
- Keep doctor apprised of all calls and tasks that need to be done on a timely basis
- Order supplements/supplies as needed
- Keep the physician informed of messages and priorities
Qualifications:
- 1–2 years of experience in a medical office or administrative healthcare setting preferred
- Medical assistant experience preferred but not required
- Strong organizational, multitasking, and time-management skills
- Excellent communication and customer service abilities
- High level of professionalism, reliability, and attention to detail
- Ability to handle sensitive situations with calmness and discretion
- Proactive, dependable, and able to anticipate needs in a fast-paced environment
- Comfortable working in a small, collaborative team
- Interest in naturopathic, holistic, or integrative medicine preferred
- CPR certification a plus
Schedule & Availability
- Office Hours: Monday–Thursday, 9:00 AM–5:00 PM (Lunch 12:30–2:00 PM)
- Part-time: 26-29 hours per week
Benefits:
- Competitive pay
- Discounts on services and supplements
- Opportunity to grow with a mission-driven clinic
- Supportive and healing-centered work environment
Pay: Starting at $18/hour, DOE
We value diversity and encourage applicants of all backgrounds to apply.
Pay: From $18.00 per hour
Benefits:
- On-the-job training
- Paid training
Application Question(s):
- Why are you interested in working in a naturopathic/holistic medical clinic?
- This clinic prioritizes root-cause, patient-centered care and does not take a conventional, one-size-fits-all approach. What does that mean to you?
- This role requires strict adherence to clinic protocols, including not offering medical advice or personal opinions to patients. Can you commit to this?
- How do you stay organized when managing multiple responsibilities? Give a specific example.
- If a patient asks you a question about treatment options that differs from your personal beliefs, how would you respond?
- We are looking for someone interested in long-term growth in our clinic. What are you looking for in your next role?
- Describe a time you had to be extremely detail-oriented. What was the outcome?
- Are you comfortable working in a clinic that emphasizes natural and integrative approaches, and following the physician’s direction even when it differs from conventional medical approaches?
- Our provider has an individualized approach to vaccination recommendations that differs from many conventional practices. How do you feel about working in that environment?
Work Location: In person
