OBJECTIVE
The Store Manager will assist in overseeing all aspects of daily store operations including employees, profit/sales, effective cost control, customer satisfaction and standards for the entire store. All duties will be performed in a manner that will help achieve the Medford Cooperative’s mission and goals.
RESPONSIBILITIES
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Lead employees by positive example in all actions and communications.
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Oversee each departments’ schedules to ensure that we are providing customers with the best shopping experience while obtaining expected budgets.
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Achieve budgeted financial goals and ensure profitability through the tracking of costs/sales and the execution of marketing plans, product promotions, product displays and cost control techniques.
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Review monthly Profit and Loss statements to ensure store is running efficiently and on budget. Make any appropriate changes if needed in order to ensure goals are met.
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Achieve a high level of understanding of the scanning & receiving process and the back-office system up to and including: managing ad batches, vendor price files, margins etc.
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Basic understanding of building ads: working with the cooperative team and vendors on promotions and their implementation.
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Oversee all areas of the store, consistently leading by example and applying effective management techniques.
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Manage and train employees; including, but not limited to coaching, performance improvement, recognition, 1:1 meetings and feedback.
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Communicate with management and Human Resources in regards to department hiring needs, employee relations, employee accidents/injuries, department conditions, and other concerns as needed.
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Participate in the interviewing process for store personnel.
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Serve customers throughout the store while modeling a service-oriented culture and providing “best in class” customer service, which includes, greeting, engaging, and thanking every guest for their business.
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Provide consistent, timely and friendly customer service when answering questions, making suggestions and resolving complaints.
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Monitor inventory controls for every department and sustain a high level of product knowledge.
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Assist with store promotional sales events as needed and other duties as assigned.
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Work with vendors for best position on products, displays and ad planning.
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Ensure that each department is always full and fresh with the best quality products, organized sanitary and overall upkeep of equipment and appearance is well maintained.
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Connect daily with each department to review daily schedule, department conditions and determine where assistance may be needed; providing hands-on assistance as needed.
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Assist to create attractive department displays and end caps based on specific sales for the week.
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Maintain a clean and safe work environment throughout the property by adhering to safety/sanitation regulations and procedures. Basic understanding of building and equipment maintenance.
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Must know and perform other duties as required, including but not limited to: cashier, courtesy, general housekeeping, shelf management, office tasks and daily bookkeeping.
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Perform other duties as required.
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Promote positive culture and ensure effective communication
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Performs other duties as required
KNOWLEDGE AND SKILL REQUIREMENTS
Education and Experience Required:
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Must have a minimum of 5 years Customer Service Management experience in grocery or retail environment.
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Preferred 5-7 years grocery retail experience in overall store operations.
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Regularly scheduled travel to other Medford Cooperative locations will be required for educational purposes.
Skills and Abilities Required:
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Friendly, courteous, service-oriented attitude
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Strong understanding of department financials and the ability to manage budgets to meet financial goals
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Ability to provide clear direction and delegate responsibilities to a team after determining department needs
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Ability to quickly adapt to changing conditions, priorities and circumstances
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Strong knowledge of local and state health, sanitation and safety regulations
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Strong sense of urgency, time management, prioritization and multitasking skills
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Strong sense of team – ability to anticipate the needs of the team
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Strong computer skills, working knowledge in Microsoft Office product suite
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Excellent problem-solving and conflict resolution skills
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Ability to accommodate a fluctuating schedule, including evening, weekend and holiday shifts
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Willingness to become involved in the community
WORKING CONDITIONS
Position requires this candidate to work 45 hours per week in this full-time position.
Schedule includes weekends and holidays, flexibility is essential.
Lift 50lbs occasionally, lift 20lbs regularly.
Stand and walk for the duration of work shift. Sitting occasionally.
Smoke-free environment.
This position is primarily indoors but at times may be exposed to heat/cool outdoor temperatures as well as when entering coolers.
EQUAL OPPORTUNITY EMPLOYER
