We are hiring a motivated Verizon Account Representative to support a customer enrollment campaign focused on affordable mobile phone service, device access, account setup, and service activation.
In this in-person role, you’ll work directly with customers, explain available phone service options, review eligibility requirements, and help qualified individuals complete the enrollment process. You’ll also assist with account questions, required documentation, service activation, and customer follow-up. This role is a strong fit for someone who enjoys helping people, communicating clearly, and working in a fast-paced customer-facing environment.
Verizon Account Representative Responsibilities
- Meet directly with customers and explain available mobile phone service options and account benefits
- Review customer eligibility and help determine which service options may be available
- Guide qualified customers through new account enrollment and required documentation
- Assist with phone activation, account setup, service changes, and customer questions
- Explain plan details, service features, account requirements, and available device options
- Help customers understand each step of the enrollment process clearly and accurately
- Maintain organized customer records, enrollment information, and account documentation
- Follow campaign procedures and verification requirements during each enrollment
- Provide professional follow-up support when additional information or documentation is needed
- Work toward daily customer enrollment and account activation goals
- Participate in product education, customer service training, and performance coaching
- Build positive customer relationships through clear communication and respectful service
Verizon Account Representative Qualifications
- Must be 18 years of age or older
- Strong communication and customer service skills
- Comfortable speaking directly with new customers
- Detail-oriented when reviewing eligibility and enrollment information
- Able to explain account requirements and service options clearly
- Organized when handling customer documents and account details
- Professional, dependable, and able to manage time effectively
- Comfortable working toward customer enrollment and activation goals
- Coachable and willing to learn new account procedures and service information
- Previous experience in customer service, retail, hospitality, promotions, sales, or community outreach is helpful but not required
Job Type: Full-time
Pay: $900.00 - $1,450.00 per week
Work Location: In person
