We are searching for Customer Service Representatives who see every interaction as an opportunity to both serve and grow. In this role, you are the first point of contact, a trusted advisor, and a strategic loyalty driver. Your mission is to provide such exceptional support that customers are eager to hear about how you can further enhance their connectivity.
The Core Objectives of the Customer Service Representative:
- Provide outstanding customer support while actively identifying opportunities to promote Verizon Wireless products.
- Engage in customer-facing communications with a dual focus on issue resolution and sales generation.
- Confidently present and sell upgraded services, new packages, and promotional offers to existing clients.
- Build strong, lasting client relationships that foster loyalty and create repeat business opportunities.
- Utilize consultative questioning to understand customer lifestyles and recommend ideal telecom solutions.
- Efficiently manage a high volume of customer interactions while maintaining a positive attitude.
- Document all support and sales activities with accuracy in the company system.
- Meet and exceed individual targets for both customer satisfaction scores and sales conversion rates.
The Customer Service Representative should have:
- A proven ability to provide exceptional customer service in a fast-paced environment.
- A natural sales aptitude—you enjoy recommending products that truly benefit the customer.
- Excellent problem-solving skills and the patience to handle complex customer scenarios.
- Superb active listening and verbal communication skills.
- The ability to multitask between support and sales functions seamlessly.
- High school diploma or equivalent required.
- **This is an in-person position, we will not be considering any out-of-state applications.
Job Type: Full-time
Pay: $3,800.00 - $4,300.00 per month
Work Location: In person
