OVERVIEW
Join our dynamic Indian Shores Campground team as a Front Office & Reservations Supervisor, where you'll lead the front desk operations and oversee reservation processes with enthusiasm and professionalism. This role offers an exciting opportunity to create memorable guest experiences by ensuring smooth check-in and check-out procedures, managing reservations efficiently, and delivering exceptional customer service. As a vital part of our hospitality team, you will foster a welcoming environment that reflects our commitment to guest satisfaction and operational excellence. This position reports to the Asset Manager.
RESPONSIBILITIES
- Supervise daily front desk activities, including guest check-in/check-out, reservations, and guest inquiries
- Oversee reservation management, ensuring accuracy and timely processing across multi-line phone systems and online platforms
- Provide outstanding guest services by addressing questions, resolving issues, and maintaining positive guest relations
- Train and support front desk staff in phone etiquette, guest interaction, and hotel procedures to ensure consistency and professionalism
- Reconcile accounts, prepare reports, and ensure financial accuracy
- Cross-sell campground services including marina rentals
- Ensure call-backs are completed in a timely manner
- Manage retail store inventory and prepare inventory wishlists/merchandise orders for approval
- Create systems to maximize front desk efficiency
- Maintain a high standard of hospitality by ensuring the front desk area is welcoming, organized, and efficient
- Collaborate with housekeeping, maintenance, and other departments to meet guest needs promptly and effectively
- Create schedules for reservations team
QUALIFICATIONS
- Computer proficiency including Microsoft Office, Google, and proficiency with technology is a must
- Excellent communication skills with strong phone etiquette and guest relations abilities
- Previous experience in resort or hotel environments preferred
- Ability to handle multiple responsibilities in a fast-paced environment with attention to detail and accuracy
- Positive, team player mindset and attitude
- Ability to take direction from Management and work well with others
- Ability to work holidays and weekends as needed
- Must be well-organized
We value positive, energetic individuals who thrive on delivering exceptional guest experiences while maintaining operational excellence. Join us to be part of a vibrant team dedicated to creating memorable stays for every guest.
Pay: $22.00 - $24.00 per hour
Work Location: In person
