Service Operations Coordinator
Archway Technology LLC – Kansas City, MO
Archway Technology LLC is a growing commercial low voltage integration company specializing in fire alarm, access control, video surveillance, structured cabling, and integrated security systems.
We are seeking a highly organized, proactive Service Operations Coordinator to help build and manage our expanding service department. This is not a basic dispatch or receptionist position. This role is ideal for someone who thrives in fast-paced operations, enjoys building systems and processes, and wants to play a key role in the growth of a professional trades organization.
You will work directly with company leadership to help develop the operational structure, workflows, and standards for a scalable service department.
Responsibilities
- Coordinate and schedule daily service calls, inspections, and technician assignments
- Communicate professionally with commercial customers, contractors, and vendors
- Manage work order flow from scheduling through completion and billing
- Assist with development of SOPs, service workflows, and operational systems
- Track open service tickets, pending quotes, inspections, and customer follow-ups
- Maintain accurate customer records, service documentation, and inspection reports
- Help improve efficiency, communication, and technician utilization
- Support implementation and organization of service software and internal processes
- Assist leadership with reporting, KPI tracking, and department organization
- Help create a high-accountability, professional service culture
Qualifications
- Strong organizational and communication skills
- Ability to manage multiple moving priorities without losing attention to detail
- Professional and confident customer communication
- Strong computer and software skills
- Ability to problem-solve and think operationally
- Self-motivated with a high level of ownership and accountability
- Experience coordinating service operations, construction operations, field service, dispatching, or project administration preferred
- Experience in HVAC, electrical, low voltage, construction, facilities service, or related trades is a plus
What We’re Looking For
We are looking for someone who:
- enjoys creating order from chaos
- takes pride in building efficient systems
- communicates professionally under pressure
- can grow alongside a rapidly expanding company
- wants to be part of building something long-term
This position has significant growth potential as our service department expands.
Compensation & Benefits
- Competitive pay based on experience
- Paid holidays
- PTO
- Opportunities for advancement
- Professional growth within a growing company
- Team-oriented culture focused on professionalism and accountability
About Archway Technology
Archway Technology LLC is committed to building a culture centered around professionalism, craftsmanship, accountability, and pride in the skilled trades. We are building a team of dependable professionals who take ownership of their work and help raise the standard of the integration industry.
If you are highly organized, process-minded, and ready to help build a growing service operation, we would like to hear from you.
Job Type: Full-time
Pay: From $52,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
