OUR MISSION AND PERFORMANCE EXPECTATIONS
Sevita is a mission-based organization dedicated to providing high-quality services to those we serve. Therefore, to deliver on our mission, The Network expects every employee to perform his or her job first and foremost in accordance with the Company’s mission.
The AR Collections Supervisor is responsible for overseeing the collection efforts of the assigned states/operating groups. The Supervisor is directly responsible for the supervision of the applicable collections staff. This position has interactions with various levels of field and corporate finance personnel, payers, and both internal and external auditors.
ESSENTIAL JOB FUNCTIONS
To perform this job successfully, an individual must be able to satisfactorily perform each essential function listed below:
- Provides leadership and direction to staff
- Ensures company goals are being met and/or exceeded
- Assigns and monitors staffs’ work priorities
- Reviews assigned work for accuracy and completeness
- Tracks productivity to ensure staff are meeting performance standards
- Conducts and/or participates in AR reviews with key stakeholders
- Analyzes, interprets and communicates issues requiring management’s attention.
- Works directly with Payer reps to resolve collection issues
- Makes recommendations for reserves
- Assists in the preparation of monthly/quarterly reports and trend analysis for management
- Works closely with the Billing, Cash and Data Integrity Team Supervisors to identify problems and resolve issues
- Ensures collection tool is updated for new hires
- Ensures collection procedures are reviewed and updated annually
- Participates in the integration of newly acquired businesses and newly opened programs into the AR process.
- Participates in the review and updating of end-user training
- Ensures adherence to all corporate policies and procedures
- Adheres to federal, state and/or local requirements
- Ensures Sarbanes Oxley compliance with all assigned areas and other audit requirements.
- Responsible for the maintenance of an effective control environment under SOX 404 for the accounting operations he or she oversees. This includes both key and non-key controls and extends to the timely updating and modification of control design where necessary and the oversight of control remediation activities should exceptions be encountered in testing.
- System testing
- Performs other related duties and activities as required
SUPERVISORY RESPONSIBILITIES
Directs and supervises assigned staff including performance evaluations, scheduling, orientation, and training. Makes decisions on employee hires, transfers, promotions, salary changes, discipline, terminations, and similar actions. Resolves employee problems within position responsibilities.
Minimum Knowledge and Skills Required by the Job
The requirements listed below are representative of the knowledge, skill, and/or abilities required to perform the job:
Education and Experience:
- Texas collections experience strongly preferred
- Bachelor’s degree preferred
- Minimum three years’ experience in a direct supervisory role with responsibility for staffing decisions, training needs, and holding team to company benchmarks. Ideally, this supervision experience would be within a Medical Collections or high transaction volume environment
- Knowledge of ICD-10 diagnosis codes and CPT medical service codes
- Knowledge of UB-04 and HCFA-1500 forms
- Knowledge of the overall revenue cycle
- Strong understanding of medical collections compliance
- Strong understanding of Medicare, Medicaid, Medicaid managed care, Commercial, Workers Comp and Auto-no-fault payer types
Certificates, Licenses, and Registrations:
Other Skills and Abilities:
- Must be self-motivated and detail oriented
- Must have excellent communication skills
- Must be highly organized with ability to multi-task
- Must have analytical skills and the ability to collect information from different sources
- Effectively use Microsoft Office (Word, Excel, PowerPoint, Outlook, etc.)
Other Requirements:
Physical Requirements:
- Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
AMERICANS WITH DISABILITIES ACT STATEMENT
External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job functions either unaided or with the assistance of a reasonable accommodation to be determined on a case-by-case basis via the interactive process.
Sevita is a leading provider of home and community-based specialized health care. We believe that everyone deserves to live a full, more independent life. We provide people with quality services and individualized supports that lead to growth and independence, regardless of the physical, intellectual, or behavioral challenges they face.
We’ve made this our mission for more than 50 years. And today, our 40,000 team members continue to innovate and enhance care for the 50,000 individuals we serve all over the U.S.
As an equal opportunity employer, we do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, citizenship, or any other characteristic protected by law
