At Diamond Cellar, we believe in more than fine jewelry and timepieces — we believe in creating experiences that last a lifetime. For over 78 years, we have been a trusted name in luxury, known for our unmatched craftsmanship, and prestigious brand partners including Patek Philippe, Rolex, and David Yurman. We pride ourselves on delivering unparalleled customer service. Diamond Cellar is dedicated to our employees – we foster a supportive and fun working environment which has led to a loyal team of employees who have been with us for decades.
What will you do as the Client Experience Host?
At Diamond Cellar, the Client Experience Host ensures every client encounter reflects our commitment to world-class hospitality. Operating with professionalism and exceptional communication skills, this individual creates memorable, personalized experiences that embody the Diamond Cellar standard. With a polished presence and a positive, “can-do” attitude, the Client Experience Host sets the tone for both clients and colleagues, elevating every interaction in our showroom and VIP spaces.
This role combines creative research, refined hospitality, and hands-on support of our sales team to ensure all client experience touchpoints are flawlessly executed. From maintaining client hospitality stations to assisting with private appointments, the Host plays a key role in delivering an atmosphere of trust, luxury, and genuine care.
Embody and model the Diamond Cellar culture, ensuring each client interaction—internal and external—reflects our world-class standards.
Welcome all clients promptly and warmly, creating a sense of belonging the moment they arrive.
Facilitate the client journey by supporting Sales Consultants in both the showroom and VIP room.
Deliver all aspects of hospitality, ensuring every detail is thoughtfully executed and reflective of our luxury environment.
Maintain client experience areas, keeping them well-stocked, orderly, and inviting.
Utilize CRM to tailor experiences based on individual client preferences and histories.
Engage with clients to learn their likes, dislikes, and interests to create highly personalized experiences.
Support operational excellence by adhering to company policies, procedures, and best practices.
Maintain knowledge of Diamond Cellar’s collections, services, and events to ensure informed client conversations.
Uphold showroom housekeeping standards, ensuring the space always reflects the prestige of our brand partners.
Complete required training modules and actively seek opportunities to deepen expertise.
Represent Diamond Cellar at internal meetings and external events as needed.
Perform additional responsibilities as assigned to support the success of the showroom team.
What are we looking for in a Client Experience Host?
Previous experience in hospitality, retail, or customer service, preferably in a luxury environment
Strong interpersonal and communication skills with a natural ability to engage and connect with clients
Ability to multitask and prioritize responsibilities in a fast-paced environment
Team-oriented with a willingness to support various areas of the store as needed
High standards for cleanliness, organization, and overall environment
Dependable, professional, and adaptable with a positive attitude
Availability to work on Saturdays
Why would you love working for Diamond Cellar?
Medical, Dental, Vision coverage – Medical coverage starts day one
Company paid Short Term Disability & Long Term Disability coverage
Employee Discount
Company paid life insurance
401(k) program with a company discretionary match
Paid Time Off
Work-Life Balance – our stores are closed in the evenings and on Sunday
Opportunity to work with the top brands in the luxury jewelry space
Be a part of a passionate, loyal, dedicated team
If you’re passionate about luxury and creating unforgettable experiences, apply today and become part of the Diamond Cellar family!
Diamond Cellar is an Equal Opportunity Employer.
All candidates must have the legal right to work in the United States.
Selected candidate must be willing to undergo a background check and drug screening.
