Job Title: Inside Sales Support
Reports to: Inside Sales Manager
Full-Time
Schedule: 40 hrs. Monday-Friday
Gunnison Utah, 84634
Position Summary
The Inside Sales Support Team is a critical part of our operations and customer service team, providing behind-the-scenes support for our outside sales reps. This role focuses on accurate data entry, order management, shipping coordination, and exceptional internal customer service.
What makes you great for this role
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You thrive behind the scenes, keeping everything running smoothly with precision and consistency.
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You’re a problem-solver who enjoys supporting others and ensuring nothing falls through the cracks.
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You have a knack for organization and take pride in accurate data entry and clean records.
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You’re comfortable juggling tasks and can pivot quickly when priorities shift.
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You communicate clearly and professionally—whether you're updating a sales rep or working with the shipping team.
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You care about customer experience, even if your work isn’t always customer-facing.
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You understand that great service means thinking ahead, following up, and staying detail oriented.
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Knowledge of Microsoft Word, Excel, and PowerPoint is a plus.
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Familiarity with Infor or similar ERP systems is a strong advantage.
Job Duties & Responsibilities
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Enter and maintain sales orders with a high degree of accuracy
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Monitor and manage order progress, ensuring timely fulfillment and delivery
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Coordinate with the shipping department to support order logistics
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Provide responsive and solutions-oriented support to outside sales reps
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Resolve issues related to orders, inventory, or shipping in a timely manner
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Maintain organized records and documentation related to sales and logistics
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Assist with generating reports for sales and operational tracking
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Allocate firearms to appropriate orders and/or programs
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Perform accurate order entry for various programs including Pro-Staff, Military/Law Enforcement (MI/LE), VIP, and Reward/Points programs
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Process payments and ensure transaction accuracy
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Maintain and update expired FFL (Federal Firearms License) records for applicable programs
Application Requirements
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Completed online application (including work history and reference information)
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Resume
