Overview
At Home Helpers Home Care, we believe great care starts with great people. The Client Care Manager plays a key role in creating meaningful connections with our clients and ensuring they receive thoughtful, personalized support every step of the way. This position blends relationship-building, problem-solving, and coordination to deliver an exceptional care experience for both clients and caregivers.
What You’ll Do
- Build Relationships: Meet with new clients and families, listen to their needs, and create personalized Care Plans that truly reflect their goals and preferences.
-
Support Ongoing Care: Regularly check in, visit clients, and adjust Care Plans as needs change to ensure the highest level of care.
-
Coordinate with the Team: Work closely with our staffing team to match clients with the right caregivers and set everyone up for success.
-
Ensure Quality & Satisfaction: Be a trusted point of contact for clients and families, addressing concerns and celebrating wins along the way.
-
Support Our Caregivers: Participate in caregiver feedback and evaluations to help our team grow and maintain our care standards.
-
Stay Organized: Keep accurate, up-to-date records to ensure smooth communication and continuity of care.
-
Be Part of the Team: Attend meetings, trainings, and contribute to a positive, collaborative workplace culture.
What We’re Looking For
- Experience in care management or a related field
-
A natural ability to connect with people and build trust
-
Strong organization and communication skills
-
Comfort with technology and scheduling systems
-
A self-starter who can manage a fast-paced environment
-
A compassionate, flexible, and solution-oriented mindset
Schedule & Flexibility
This role is primarily Monday–Friday, 8:00 AM – 4:30 PM. Because care doesn’t always happen on a schedule, there will be times when you’ll need to step in outside of business hours to support clients and caregivers when it matters most.
