The Help Desk Analyst is responsible for handling all field operation needs relating to facility maintenance, guest services, point-of-sale software and hardware, and financial reporting applications/communications to ensure in-store business continuity. Responsibilities include phone support, equipment troubleshooting, process training, and dispatching of additional on-site support.
Responsibilities:
· Provide immediate assistance by phone for IT-related application or hardware failures
· Provide first-level phone support of facility maintenance issues
· Track and follow-up on exiting or repetitive trouble tickets
· Enter all field issues into call tracking software complete with troubleshooting steps and additional information and dispatch, as applicable
· Provide exceptional customer service to our guests and team members
· Perform additional duties as assigned
Basic Qualifications:
· HS Diploma, GED or equivalent
· Minimum 1 year Help Desk / Call Center experience
Experience:
- Help desk: 3 years (Required)
Ability to Commute:
- Indianapolis, IN 46241 (Required)
Work Location: Hybrid remote in Indianapolis, IN 46241
