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Intermediate Application Support Specialist

Grant Leading Technology, LLC -
Riverdale, MD

Job Details

Full-time
$70,000 - $85,000 a year

Benefits

Paid holidays
Disability insurance
Paid time off
401(k) matching

Qualifications

Content creation for technical audiences
Customer support
Associate's degree

Full Job Description

Application Support Specialist – Intermediate Level

Washington, DC

Grant Leading Technology is seeking a candidate for an Intermediate Level Application Support Specialist to join our dynamic team. The candidate will provide technical support, customer service, and documentation support for a federal government program. The successful candidate will assist end users with application-related issues, maintain technical documentation, and support daily operational activities. This role requires strong communication skills, technical aptitude, and a commitment to delivering exceptional customer service in a mission-focused environment.

This position will be on-site, and the hours are 8 am to 5 pm EST.

Responsibilities:

Provide application support to end users by troubleshooting and resolving software and system-related issues
Respond to customer inquiries via phone, email, and collaboration tools in a professional and timely manner

Prepare, edit, and maintain technical documentation, user guides, operations manuals, and system support materials

Conduct technical research and collaborate with technical staff to ensure documentation accuracy and completeness

Support users of custom applications by assisting with system functionality, navigation, and issue resolution

Configure and coordinate virtual meetings using collaboration platforms such as Microsoft Teams and Zoom

Document customer issues, track resolutions, and escalate complex problems when necessary

Assist with administrative and operational activities in support of program objectives

Learn and support new technologies, applications, and infrastructure-related processes as required

Maintain a professional, positive, and customer-focused approach in all interactions

Qualifications and Education Requirements:

Associate degree in Information Technology, Computer Science, Business Administration, Technical Communications, or a related field

Minimum of five (5) years of experience in application support, help desk operations, customer support, technical documentation, or a related technical role

Experience creating and maintaining user guides, technical documentation, or operational procedures

Strong customer service skills with the ability to effectively support users with varying technical backgrounds

Excellent written, verbal, and listening communication skills

Demonstrated troubleshooting and problem-solving abilities

Ability to work independently while managing multiple priorities and tasks

Must be able to pass a federal government background check (Public Trust Clearance)

Must live in the United States and a US Citizen or Permanent Resident

Preferred Skills:

Experience supporting federal government agencies or government contractor programs

Familiarity with IT service management processes and ticketing systems

Experience with Microsoft Teams, Zoom, and other collaboration platforms

Knowledge of enterprise applications, infrastructure concepts, and software support best practices

Experience developing training materials and conducting user support activities

About Grant Leading Technology:

Grant Leading Technology (GLT) is a verified Service-Disabled Veteran Owned Small Business (SDVOSB) government contracting firm. GLT provides expert knowledge and skills to deliver agile enterprise solutions and innovative technologies to our clients at the Federal Aviation Administration (FAA), Internal Revenue Service (IRS), Federal Emergency Management Agency (FEMA), National Aeronautics and Space Administration (NASA), and other federal and state agencies. We possess exceptional capabilities including, but not limited to, project management, cyber security, construction management, design, and management technology. GLT has been recognized for three consecutive years by Inc. 5000 as one of the fastest-growing private companies in America.

Our employees are at the heart of GLT’s success. We value and fully embrace the diversity of individuals and ideas within our workforce. GLT provides a competitive compensation package with benefits that are immediately available. Our base healthcare plan is 100% employer paid and our 401k plan is immediately vested. We also offer paid time off, 11 federal holidays, short/long-term disability, 401k matching, and opportunities for professional development.

www.grantleadingtechnology.com

Grant Leading Technology is an “equal opportunity employer”. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Reasonable accommodations will be provided to those who are unable to utilize our online application system due to a disability. Please email [email protected] with the subject line “Accommodation”

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