Fuel workplaces with great coffee and elevate customer experiences while providing route relief coverage. You’ll deliver, merchandise, service equipment, and grow sales across an assigned list of accounts.
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Impact every stop: keep customers in stock, on schedule, and delighted.
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Blend service and sales: maintain beverage stations to standard while growing Revenue per Stop.
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Be the go-to: support the ASM (Area Sales Manager), spot opportunities, and solve issues fast.
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Deliver, replenish, and rotate coffee, tea, and related products for assigned routes.
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Clean and verify equipment is operational; perform at least one daily CQC (Cup Quality Check).
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Service each customer on the set daily schedule.
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Handle invoices, inventory, and collections while on route.
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Boost performance by closing distribution voids on core items, executing seasonal and LTO promotions, applying pricing actions, and ensuring beverage stations meet standards.
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Escalate customer issues to the ASM promptly and follow through for resolution.
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Report inefficiencies, dissatisfaction, or new opportunities when running route relief.
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Assist the ASM with inventory cycle counts, warehouse tasks, and customer initiatives.
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Learn brewer basics to make minor repairs or adjustments.
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Use the Farmer Brothers customer call process (The Farmer Brothers Way to Sell) to strengthen satisfaction and loyalty; make sales calls when time allows.
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Support as needed with warehouse operations, accounts receivable collections, and customer service activities.
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Monday–Friday, 7:00 a.m.–3:30 p.m.; overtime as needed.
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Valid driver’s license required.
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Ability to successfully complete a DOT physical.
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High school diploma or equivalent.
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Route delivery experience a plus.
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Customer service background preferred; foodservice experience desired.
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Clean and solid driving record.
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Hands-on mechanical aptitude with company hardware/software.
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Strong customer-needs assessment and problem-solving.
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Goal-oriented, accountable, and proactive.
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Awareness of personal impact on customers and teammates.
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Active listening; effective communication with customers and management.
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Ability to build rapport and long-term relationships.
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Sound business judgment and independent decision-making.
Farmer Brothers is committed to pay transparency and competitive compensation. The base pay range (as referenced when posted) may vary with experience and qualifications.
We use location-based salary adjustments to reflect local cost-of-living differences. Employees in higher-cost areas may receive a geographic premium based on market data and local factors.
When applicable, your exact salary will be discussed during the hiring process based on your work location.
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Comprehensive benefits may include health insurance, retirement plans, and paid time off.
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Our PTO policy provides time and pay at or above the levels required by applicable state or local laws in our operating areas.
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For details on compensation and location-based adjustments, please contact Farmer Brothers Human Resources.
Equal Opportunity Employer / Veterans / Disabled
