We are seeking a friendly, organized, and dependable Dental Front Desk Receptionist to be the welcoming face of our practice. This role is essential in creating a positive first impression for patients while ensuring smooth daily operations. The ideal candidate is customer-service–driven, detail-oriented, and comfortable working in a fast-paced dental environment.
Key Responsibilities:
Patient Experience & Communication
- Greet patients warmly and create a welcoming environment
- Answer phone calls, text messages, and emails professionally and promptly
- Schedule, confirm, and adjust patient appointments with accuracy
- Provide information about treatments, office policies, and financial procedures
- Assist patients with check-in and check-out processes
Administrative Duties
- Verify insurance eligibility and benefits
- Collect copays, payments, and balances; post payments accurately
- Maintain accurate patient records and update demographic information
- Handle daily administrative tasks such as scanning, filing, and organizing patient charts
- Manage daily schedules to maximize productivity and minimize gaps
- Coordinate with clinical staff to ensure smooth patient flow
Qualifications:
- Previous dental or medical front office experience preferred (but not always required)
- Strong communication and customer service skills
- Knowledge of dental terminology, insurance, and scheduling systems is a plus
- Ability to multitask in a fast-paced environment
- Reliable, punctual, and professional in appearance and behavior
- Experience with dental software (e.g., Open Dental, Dentrix, Eaglesoft) is a bonus
What We’re Looking For:
Someone who is:
- Friendly, patient-focused, and eager to help
- Organized and able to prioritize tasks
- A team player with a positive attitude
- Comfortable discussing finances and treatment plans with patients
Pay: $20.00 - $22.00 per hour
Benefits:
- Employee discount
- Paid time off
Work Location: In person
