A dynamic and innovative Facilities Management firm is seeking to hire a full-time coordinator to assist account managers in guiding the company and stakeholders to success.
What You’ll Bring:
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A strong sense of ownership and initiative
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Exceptional organizational skills and attention to detail
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Clear, professional communication skills—both written and verbal
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A willingness to learn and grow within a fast-paced, team-oriented environment
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Ability to manage high-pressure situations while maintaining excellent communication and service standards
Company Benefits Include:
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Eligible for performance bonuses
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Paid holidays and PTO
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Training and certification reimbursement
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Health Insurance
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401(k) matching
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SmartDollar Financial Planning
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Care Coach mentoring
Compensation:
$50,000 - $70,000 yearly
Responsibilities:-
Schedule, coordinate, and supervise third-party vendors to complete work orders.
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Coordinate routine and emergency maintenance across various trades, including electrical, plumbing, and general repairs.
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Act as the primary point of contact for all facilities-related inquiries, service issues, and requests.
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Manage and track service requests in internal platforms; ensure timely updates and accurate work order statuses.
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Partner with the Customer Success Manager to support assigned territories, ensuring seamless operations and adherence to client KPIs.
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Ensure vendor compliance by collecting and maintaining required documentation (e.g., W-9s, COIs) and adhering to agreed payment terms.
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Upload and maintain documentation and service data across company software systems.
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Participate in an on-call rotation, including weekends, to address urgent facility issues.
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Identify, vet, and onboard new vendors as needed.
Qualifications:
Required:
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2+ years of experience in facilities management, customer service, or administrative operations.
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Proficiency in platforms like ticketing systems (ex., ServiceChannel) and Microsoft Office.
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Organized with strong attention to detail and follow-through.
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Creative problem-solving skills.
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Proven ability to work well within a team.
Preferred:
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Microsoft Office Suite experience and working with data are a plus.
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Salesforce experience.
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CRM experience.
About Company
ProTech Facilities Management enables multi-site brands to thrive by delivering premium facility services that protect brand value, eliminate headaches, and amplify service provider dignity.
ProTech stands out by acting as a true extension of each client’s team, offering end-to-end facilities solutions nationwide — from routine maintenance to complex project management, all under one roof. Our exclusive technology platform and coast-to-coast ProTech network ensure seamless, proactive service that minimizes downtime and maximizes operational efficiency.
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Teamwork: Our people are the solution. We pull together to win and set each other up for success.
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Ownership: Think like an owner, take responsibility, and deliver with purpose.
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Servant Leadership: We empower and equip others to be the hero.
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Disruptive Innovation: We find a way or make one. The only failure is not trying.
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Urgent Excellence: We deliver our best work with speed. Always striving to reach higher than yesterday.
