Description:
Customer Satisfaction Representatives are responsible for helping customers on the phone, by email, live chat, or in person with all of their product or account needs. This requires a thorough knowledge of our products and recommended protocols in order to provide timely and accurate information to incoming customer inquiries, order status and product knowledge requests.
Requirements:
Responsibilities:
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Resolves customer concerns via phone, email, live chat, or social media;
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Assists customers with the placement of orders, exchanges, or refunds;
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Helps with complaints, errors, account questions, billing, cancellations, and other queries;
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Identifies and assesses the customers’ needs to achieve satisfaction;
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Provides accurate, valid, up-to-date and complete information about products;
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Meets individual and CSR team satisfaction targets;
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Provides appropriate solutions and alternatives to customers within the specified average time limits;
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Goes the extra mile to engage and satisfy customers;
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Greets and follows up with walk-in customers;
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Creates and updates customer accounts;
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Ensures proper customer satisfaction is being delivered at all times;
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Most importantly, a practiced caring attitude that assists you to provide our valued customers with the best products and information.
Skills:
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Minimum 2 years previous customer service experience or experience as a client service representative;
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At least 1 year of call center experience;
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High School Diploma or GED;
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Effectively communicates in writing, by phone, or in person; Excellent written and verbal communication;
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Proven track record of over-achieving goals or going above and beyond;
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Possess a willingness to learn;
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Customer orientated with the ability to adapt/respond to different types of customers;
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Flexibility working on the weekends
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Knowledge of natural health industry;
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Actively embraces healthy living;
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Bilingual CSR (English & Spanish) is a requirement
