As a Senior Technical Account Manager at Molten Cloud, you will serve as a trusted technical advisor and customer advocate, ensuring successful onboarding, adoption, value realization, and long-term customer retention.
This is a 100% remote role, operating on U.S. Eastern Time (ET) hours, with regular collaboration with European-based customers.
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Act as the primary technical liaison for assigned enterprise accounts, owning customer onboarding, adoption, and ongoing technical engagement
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Drive customer success through proactive guidance, technical best practices, and solution architecture recommendations
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Partner with product and sales teams to escalate issues, represent the voice of the customer, and influence roadmap priorities
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Serve as a customer advocate internally, ensuring customer needs are clearly communicated and addressed across teamsv
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Guide customers on implementation decisions including architecture, integrations, and platform configuration
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Own and drive technical issue escalations, coordinating resolution across engineering and support teams
Qualifications:
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3+ years of experience in customer-facing technical roles such as Technical Account Manager, Solutions Architect, Customer Success Engineer, or similar positions within SaaS, cloud, or enterprise software
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Strong background in media, entertainment, or digital content operations (rights, royalties, distribution, or content management preferred)
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Proven track record of driving customer adoption, retention, and measurable business value
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Excellent written and verbal communication skills, with the ability to translate complex technical concepts into clear business value for executive and stakeholder audiences
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Demonstrated ability to collaborate cross-functionally with sales, product, and engineering teams to advocate for customers and influence product direction
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Strong problem-solving skills with hands-on experience diagnosing technical issues and leading escalations to resolution
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Comfortable working with global customers across time zones; availability to work U.S. Eastern Time Zone hours is essential
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Bachelor’s degree in Computer Science, Engineering, or a related field—or equivalent professional experience
