Job Summary:
The AR Representative is responsible for researching, resolving and assisting with timely follow up and collections for our clients’ accounts receivables.
Supervisory Responsibilities:
This position has no direct supervisory responsibilities.
Duties/Responsibilities:
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Process transactions assigned as per the defined standard operating procedure.
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Review aged accounts, follow up and appeal unpaid and /or incorrectly paid or denied accounts
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Meet or exceed the production and assigned quotas daily & quality accuracy target/goals assigned.
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Plans, prioritizes, organizes, and completes work to meet established objective.
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Ensure the compliance of the company’s policies to cooperate with standards and procedures.
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Answer questions and resolve issues for consumers and clients timely and accurately.
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Review and address all correspondence and emails in a timely manner
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Escalate process related issues to supervisor/manager accordingly
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Perform other related duties as assigned.
Required Skills/Abilities:
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Typing skills and accuracy in keying data required.
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Should have strong analysis skills, including the ability to catch data that represents inaccurate/incomplete from the actuals.
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Should be good in logical reasoning and connect to the process to catch errors.
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Extensive knowledge of medical terminology with the ability to correctly read and assess medical documents.
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Basic cognitive skills that include language, math, and reasoning ability.
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Solid interpersonal skills with the ability to work with people with diverse backgrounds (both non-technical and highly technical users). Demonstrated ability to build and maintain business relationships internally and externally.
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Decision-Making Skills - Capable of arriving at the appropriate decisions after weighing the pros and cons of all the options.
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Excellent verbal and written communication skills in addition to be a good listener to give value to the opinion and suggestion of others. This includes ability to communicate with the customers if needed.
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Exceptional problem solving and solution driven skills with the ability to review problem, troubleshoot root cause issues and determine path to resolution.
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Strong attention to detail to handle the complex claims.
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Able to work effectively in a changing environment and be able to contribute innovative ideas.
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Excellent time management and organizational skills balancing multiple priorities.
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Self-starter, able to independently drive work.
Education and Experience:
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1 year of experience in Follow-up of healthcare claims
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High school diploma or equivalent
Physical Requirements:
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Prolonged periods of sitting at a desk and working on a computer.
Experience:
- healthcare claims: 1 year (Required)
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Medical billing: 1 year (Required)
Ability to Commute:
- Hackensack, NJ 07601 (Required)
Work Location: In person
Benefits: Medical, Dental, Vision, PTO, 401K Match benefit eligible
