The District Manager is responsible for the overall operations of the European Wax Centers located in the assigned district, ensuring the integrity of the European Wax Center brand, and that each Center in the district meets all financial and operating goals. The District Manager is responsible for overseeing center operations and the direct supervision of Center Managers, overseeing and guiding all managers and associates to provide an excellent guest experience.
From our unique set of product and service offerings, to the unforgettable experience each center provides; our priority is to help each guest feel gorgeous and confident by revealing their most beautiful skin. The District Manager will be instrumental in shaping each and every guest experience by providing unparalleled coaching and leadership to the Center Managers while maintaining all policies, standards, KPI’s, and financial goals.
Responsibilities:
- Understands the business of Revealing Beautiful Skin and is able to utilize Key Performance Indicators to drive positive business performance.
- Collaborates with senior management to develop realistic center performance targets, budgets, and marketing strategies.
- Ensures compliance to company standards per the Center Operations User Guide.
- Ensure Center Managers comply with applicable federal, state and local laws and regulations with regard to safety standards to ensure a safe working environment and also in regard to Wax Associate licensing.
- Approves all Center Manager schedules to maximize center operations, efficiency, and
revenue. Supports schedules by performing Center Manager, ASM, and other duties (as needed, depending upon vacancies).
- Recruit, interview, select, hire and retain the most qualified individuals for Center Managers.
- Maintains an open center environment where Center Managers and Associates are free to express their concerns and feelings without free of retaliation or ill will.
- Motivate Managers to take action to achieve sales goals and drive positive results daily.
- Coaches and directs Associates on the implementation of visual marketing guidelines and ensures compliance to the company standards.
- Implements all promotional and visual marketing moves as directed; maintains all brand visual and cleanliness standards.
Requirements/Experience:
- Highly motivated, self-directed, and results driven with strong organizational skills, attention to detail and professional written and verbal communications skills.
- Ability to utilize Key Performance Indicators and other center data to drive positive business performance in all centers.
- Leads and inspires by example. Able to provide role model leadership, training, and development for your team.
- Regularly encourages fact-based solutions and celebrates the success of others.
- Reflects the EWC brand, core values, and can uphold our priority of helping each Guest feel gorgeous and confident.
- Ability to work a flexible schedule to meet business needs. Ability to travel, including overnight as required.
- Minimum of two years’ experience in multi-unit operations and the customer service industry.
- Possess a minimum of five years of retail management experience. (Preferred)
- Proficient computer skills including Microsoft Office (Word, PowerPoint, Excel, Outlook)
- Must possess solid skills with basic mathematical computations.
- Must maintain confidential information, adhere to and enforce company policies, programs, and compliance issues.
- High school education or equivalent, valid driver’s license, satisfactory background check, and the ability to meet the physical demands of the position
- This position requires the successful completion of the European Wax Center Center Manager training program.
Education: Bachelor’s degree preferred or equivalent work experience
Pay: $65,000.00 - $80,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Relocation assistance
- Vision insurance
Work Location: On the road
