Role description
Location:Jacksonville, FL (3 days Hybrid)
Role Summary
We are seeking a proactive and detailoriented Platform Support Analyst to ensure the stability availability and performance of critical production applications The ideal candidate will lead incident triage and resolution activities coordinate major incident calls perform technical troubleshooting and provide timely stakeholder communications
Primary Mandatory Skills
- 3 years of Incident Management Triage Leadership in a 24x7 production support environment
- Strong experience leading Major Incident P1P2 calls and coordinating crossfunctional teams
- Handson experience with Splunk for log analysis monitoring and troubleshooting
- Strong knowledge of LinuxUnix administration and production support activities
- Experience with Dynatrace AppDynamics Introscope or similar APMMonitoring tools
- Experience supporting Batch Processing and Job Scheduling environments
- Strong troubleshooting problemsolving and root cause analysis skills
- Excellent written and verbal communication skills with experience preparing executive summaries and incident communications
- Experience with ITSM tools such as ServiceNow Remedy or similar ticketing platforms
Key Responsibilities
- Lead incident triage and resolution calls as the IncidentCall Leader ensuring rapid restoration of services
- Coordinate with application infrastructure database and support teams during critical incidents
- Perform technical troubleshooting using Splunk Dynatrace and other monitoring tools
- Create update and manage incident and problem tickets throughout the incident lifecycle
- Provide timely and accurate communications to technical teams business stakeholders and leadership
- Document detailed incident timelines impact assessments and resolution notes
- Prepare executive summaries incident reports and postmortem reviews
- Ensure data accuracy and quality within incident management systems
- Identify recurring production issues and drive continuous service improvement initiatives
- Develop and maintain operational procedures runbooks and support documentation
- Monitor batch processing activities and coordinate issue resolution when failures occur
- Support 24x7 operations and participate in rotational oncall support as required
Skills
Mandatory Skills : Dynatrace, RedHat Linux Administrator, ServiceNow ITSM, Splunk
Good to Have Skills : Critical Incident Response, Major incident management
Other details
Actual compensation within the range will be dependent upon the individual's skills, experience, performance and internal equity.
Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree (“LTIM”):
Benefits and Perks:
- Comprehensive Medical Plan Covering Medical, Dental, Vision
- Short Term and Long-Term Disability Coverage
- 401(k) Plan with Company match
- Life Insurance
- Vacation Time, Sick Leave, Paid Holidays
- Paid Paternity and Maternity Leave
The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.
Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting.
LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.
Benefits
Compensation range: $120,000.00 to $130,000.00 per year
About LTM
LTM is an AI-centric global technology services company and the Business Creativity partner to the world’s largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI — enabling new ways of working, new productivity paradigms, and new roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM — a Larsen & Toubro company — owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it. Please also note that neither LTM nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship. Candidates shall be solely responsible for verifying the credentials of any agency/consultant that claims to be working with LTM for recruitment. Please note that anyone who relies on the representations made by fraudulent employment agencies does so at their own risk, and LTM disclaims any liability in case of loss or damage suffered as a consequence of the same. Recruitment Fraud Alert - https://www.ltimindtree.com/recruitment-fraud-alert/
