About OnPoint Security
OnPoint Security is a professional unarmed security guard agency dedicated to creating safe, welcoming, and secure environments for our clients, their employees, and the communities they serve. We are not a bouncer service. Our approach combines security, hospitality, and professionalism—we greet, observe, detect, and deter while delivering exceptional customer service while maintaining the highest standards of integrity, professionalism, and accountability.
At OnPoint Security, we pride ourselves on providing highly trained security professionals who understand that exceptional security begins with exceptional customer service. Our mission is to deliver a superior security experience that allows businesses, organizations, and communities to thrive.
As a subsidiary of Urban Upbound, OnPoint Security operates with a people-centered philosophy that invests in employee growth, leadership development, and shared success. Through our worker ownership and profit-sharing model, employees have the opportunity to directly benefit from the company's performance, creating a culture of accountability, excellence, entrepreneurship, and ownership. Our commitment is to build a company where employees, clients, and communities all succeed together.
Position Summary
The General Manager provides executive leadership for all aspects of OnPoint Security's operations, business development, sales, financial performance, workforce management, and long-term strategic growth.
This individual will oversee day-to-day operations while aggressively expanding the company's client base, securing new contracts, developing strategic partnerships, increasing recurring revenue, and ensuring the highest standards of security service, regulatory compliance, and customer satisfaction.
The General Manager will serve as the primary ambassador for OnPoint Security and will be responsible for growing the business while developing a high-performing workforce that delivers exceptional service to every client.
General Objectives
Provide strategic leadership and oversight for the day-to-day operations, financial performance, sales growth, and long-term expansion of OnPoint Security, ensuring alignment with organizational goals, client expectations, and revenue targets.
Lead recruitment, hiring, workforce development, employee engagement, and leadership development while fostering strong relationships throughout Astoria, Long Island City, Queens, and the greater New York City business community.
Develop, implement, and lead a comprehensive sales and business development strategy that secures new contracts, expands existing client relationships, increases recurring revenue, and positions OnPoint Security as one of New York City's premier security providers.
Develop and maintain a robust portfolio of clients, cultivate strategic partnerships, pursue public and private procurement opportunities, and expand services across commercial, nonprofit, affordable housing, healthcare, education, retail, construction, and government sectors.
Provide executive oversight of operations while ensuring excellence in service delivery, regulatory compliance, employee accountability, client satisfaction, profitability, and organizational growth.
Promote a culture of accountability, hospitality, professionalism, customer service excellence, employee development, entrepreneurship, and shared success through OnPoint Security's worker ownership and profit-sharing model.
Responsibilities
Executive Leadership
Provide executive leadership for all company operations.
Develop annual strategic plans, operating goals, and performance objectives.
Maintain accountability for organizational performance, profitability, and growth.
Prepare executive reports regarding operational performance, financial results, staffing, and business development activities.
Develop policies and procedures that improve operational effectiveness.
Maintain and adhere to departmental budgets.
Ensure compliance with all New York State licensing requirements and regulatory standards.
Operations Management
Conduct supervisory inspections at client sites to ensure employees are delivering all contracted services while maintaining exceptional customer service and professionalism.
Document supervisory inspections and implement corrective actions when necessary.
Conduct employee performance evaluations and coaching.
Address and report safety concerns in a timely manner.
Coordinate staffing schedules and workforce deployment.
Maintain payroll schedules and personnel records.
Develop and oversee client satisfaction surveys.
Implement performance improvement plans.
Maintain employee licensing, certifications, training records, and compliance documentation.
Provide leadership training, coaching, and professional development to managers, supervisors, and frontline employees.
Stay current on security industry standards, regulatory changes, and best practices.
Develop security procedures, post orders, emergency response plans, investigations, executive protection, workplace security, and event security programs.
Develop standardized hiring processes, interview procedures, and onboarding systems.
Ensure employees understand the company's worker ownership and profit-sharing model.
Collaborate with workforce development organizations to recruit qualified employees.
Represent OnPoint Security at community events and industry meetings.
Sales & Business Development
Develop and execute an annual sales and business development strategy designed to achieve aggressive revenue growth and market expansion.
Identify, cultivate, and secure new clients through networking, prospecting, referrals, strategic partnerships, and relationship development.
Personally maintain an active sales pipeline and provide weekly reporting on prospect activity, proposals submitted, contracts pending, revenue projections, and closed business.
Meet or exceed established monthly, quarterly, and annual revenue goals.
Conduct sales presentations, security assessments, and client consultations.
Prepare proposals, pricing packages, presentations, Requests for Proposals (RFPs), Requests for Qualifications (RFQs), and procurement responses.
Develop strategic relationships with:
- Commercial property owners
- Affordable housing developers
- Property management companies
- Healthcare organizations
- Educational institutions
- Government agencies
- Nonprofit organizations
- Construction companies
- Retail establishments
- Business Improvement Districts
- Corporate clients
Expand services within existing client accounts through contract renewals, upselling, and additional site coverage.
Represent OnPoint Security at networking events, trade associations, chambers of commerce, and business development opportunities.
Leverage Urban Upbound's extensive network of relationships to generate qualified business opportunities.
Monitor market trends, competitors, and emerging opportunities to position OnPoint Security for continued growth.
Client Relations
Maintain executive-level relationships with clients.
Ensure exceptional customer service and responsiveness.
Resolve client concerns professionally and promptly.
Maintain high client retention rates.
Conduct regular client visits and business reviews.
Develop long-term partnerships built on trust and performance.
Required Qualifications
Minimum 7–10 years of progressive leadership experience in the security industry, including operations management, personnel supervision, business development, and client relationship management.
Demonstrated success leading multi-site security operations.
Proven experience developing and growing security service businesses.
Demonstrated success in sales leadership, business development, and client acquisition with a documented record of generating new business, closing contracts, and increasing annual revenue.
Possess a valid New York State Security Guard Registration.
Must meet, or be capable of meeting, qualifications required by the New York State Department of State to serve as the Qualifying Officer for a licensed Watch, Guard, and Patrol Agency.
Strong knowledge of:
- NYS Security Guard Act
- Licensing requirements
- Labor compliance
- Security operations
- Risk management
- Incident investigations
- Workforce deployment
- Emergency planning
- Regulatory compliance
Experience recruiting, training, supervising, evaluating, and retaining security personnel.
Strong organizational, financial, and administrative management skills.
Experience overseeing payroll, scheduling, budgeting, licensing compliance, and performance management.
Proficiency with Microsoft Office Suite, Google Workspace, scheduling software, CRM platforms, and electronic reporting systems.
Outstanding written, verbal, presentation, and interpersonal communication skills.
Ability to effectively interact with clients, elected officials, government agencies, law enforcement, community stakeholders, and executive leadership.
Preferred Qualifications
Former law enforcement, military, federal protective service, corrections, or public safety leadership experience.
Current or previous designation as a Qualifying Officer for a licensed security agency.
Certified Protection Professional (CPP), Physical Security Professional (PSP), or equivalent industry certification.
Experience managing:
- CCTV
- Access Control Systems
- Visitor Management Systems
- Intrusion Detection
- Alarm Monitoring
Demonstrated success selling security services to commercial, nonprofit, residential, healthcare, educational, construction, and government clients.
Experience preparing proposals, negotiating contracts, responding to RFPs, and securing public and private sector contracts.
Established network of commercial real estate professionals, developers, nonprofit executives, property managers, and government decision-makers preferred.
Experience working with nonprofit organizations, government agencies, affordable housing developments, educational institutions, healthcare facilities, or public-sector contracts.
Bilingual candidates strongly preferred.
Key Leadership Competencies
- Executive Leadership
- Operational Excellence
- Sales Leadership
- Business Development
- Revenue Generation
- Client Acquisition
- Strategic Partnerships
- Contract Negotiation
- Financial Management
- Workforce Development
- Regulatory Compliance
- Risk Assessment
- Crisis Management
- Customer Service Excellence
- Community Engagement
- Strategic Planning
- Relationship Management
- Team Building
- Entrepreneurial Leadership
Performance Expectations
The General Manager will be evaluated based on measurable organizational performance, including:
- Revenue growth
- New contracts secured
- Client retention
- Contract renewals
- Profitability
- Workforce recruitment and retention
- Operational efficiency
- Regulatory compliance
- Customer satisfaction
- Employee development
- Community partnerships
- Financial performance
- Organizational culture
- Achievement of annual strategic goals
Success in this position requires a leader who can simultaneously build people, build systems, and build business while positioning OnPoint Security as the premier professional security provider serving New York City's nonprofit, commercial, residential, healthcare, educational, and government sectors.
Job Type: Full-time
Pay: $100,000.00 - $110,000.00 per year
Ability to Commute:
- Long Island City, NY 11101 (Required)
Ability to Relocate:
- Long Island City, NY 11101: Relocate before starting work (Required)
Work Location: In person
