Account Manager: Commercial Printing
Location: Auburn, California
Schedule: Part-Time (30 hours/week) or Full-Time (40 hours/week)
Pay: $18 - $20/hour plus bonus opportunity
Gold Mountain California Printing is seeking a highly organized, customer-focused Account Manager to oversee the day-to-day coordination of our commercial printing operations. This position serves as the primary point of contact for commercial print customers, guiding projects from quote to completion while ensuring outstanding customer service and efficient production coordination.
This is an excellent opportunity for someone who enjoys working with people, solving problems, managing multiple projects, and being an important part of a fast-paced production environment.
Primary Responsibilities
- Prepare accurate bids and price quotes for prospective and existing commercial printing customers.
- Manage customer accounts from initial inquiry through project completion.
- Coordinate commercial print jobs with production, press, mailroom, and delivery teams.
- Generate invoices and ensure accurate billing for completed projects.
- Process customer payments and maintain accurate account records.
- Follow up on outstanding invoices and assist with collections while maintaining positive customer relationships.
- Coordinate mailing services for commercial printing customers, including USPS documentation and scheduling.
- Coordinate mailing logistics for company newspapers and other publications.
- Schedule and coordinate deliveries of printed products to customers.
- Communicate production schedules, timelines, and project updates with customers.
- Work closely with production staff to ensure projects are completed accurately and on schedule.
- Maintain detailed job records and documentation.
- Assist with workflow improvements and identify opportunities to increase operational efficiency.
- Provide exceptional customer service while building long-term relationships with clients.
- Perform other duties as assigned to support the Commercial Printing Division.
Qualifications
- Excellent customer service and communication skills.
- Strong computer skills with the ability to quickly learn new software and systems.
- Excellent organizational and time management skills.
- Ability to manage multiple projects and priorities simultaneously.
- Strong analytical and problem-solving abilities.
- Comfortable working with numbers, pricing, invoices, and account balances.
- Detail-oriented with a high level of accuracy.
- Ability to remain calm and professional in a fast-paced, deadline-driven environment.
- Self-motivated with the ability to work independently and as part of a team.
- Professional telephone and email communication skills.
Preferred Qualifications
- Experience in commercial printing, newspaper publishing, graphic communications, or manufacturing.
- Experience preparing estimates or quotes.
- Customer account management experience.
- Accounts receivable, invoicing, or bookkeeping experience.
- Knowledge of mailing services, USPS regulations, or logistics is a plus.
What We're Looking For
The ideal candidate enjoys helping customers, solving problems, and keeping multiple projects moving efficiently. They are dependable, detail-oriented, and thrive in an environment where every day brings new challenges. They understand the importance of meeting deadlines while maintaining accuracy and providing exceptional customer service.
Benefits
- Part-Time (30 hours/week) or Full-Time (40 hours/week) opportunities available.
- Collaborative team environment.
- Medical, dental, vision, paid time off, and retirement benefits available for eligible full-time employees.
Gold Mountain California Printing is an Equal Opportunity Employer.
Pay: $18.00 - $20.00 per hour
Work Location: In person
