Engineer, Fleet Support
The job responsibilities outlined in this document are not exhaustive and may evolve over time and be reviewed according to business needs.
The Engineer, Fleet Support will play a key role in the Aircraft Fleet Support team responsible for developing hardware and software (HDW/SW) diagnostic and monitoring tools for the in-cabin system, troubleshooting remote and on-site issues of the Intelsat airborne systems. The role will work closely with Operations, Development, and System Engineering to understand product functionality and drive defect resolution, evaluate system designs in partnerships with Aircraft Engineering, and engage with the reliability and Quality teams to identify different hardware defects.
PRIMARY RESPONSIBILITIES / KEY RESULT AREAS
Support systemic aircraft issues as related to the Intelsat airborne system.
Define, Review and Modify installation/Maintenance documents and procedures.
Proactively identify, develop, and drive opportunities to improve processes and tools to increase the overall effectiveness of the team.
Lead cross functional teams on triaging system interaction issues and driving them to closure.
Define dashboards and metrics; establish SLA for the work conducted
Create, review, and modify maintenance manuals, fault isolation manuals, Service bulletins.
Proactively identify defects by reviewing system data logs
Collect data and generate weekly/monthly metrics on all issues reported, triaged and resolved meeting the defined SLA
Be an SME for HDW related technical issues and training other team members
COMPETENCIES
Aircraft Performance Data Analysis
Process Improvement
Problem Solving
Cross-functional collaboration
Failure mode analysis
Decision making under pressure
QUALIFICATIONS & EXPERIENCE
Required
FAA Airframe & Power Plant Certifications
At least 2 years of experience in an aircraft fleet support or engineering role, ideally within the Avionics industry
Ability to address and troubleshoot problems associated with aircraft-based equipment.
Has used electronic test equipment before.
Strong skills in reading electrical schematics.
Knowledge with aircraft wiring (power, data bus, discrete I/O, Quadrax)
Experience with avionics and flight systems
This role is subject to ITAR/EAR; candidates must be a US Person (this includes US Citizen, Permanent Resident).
Beneficial to Have
Bachelor’s degree in mechanical engineering, Automotive Engineering, or a related field.
Wi-Fi and wired Ethernet familiarity.
Knowledge of Linux and Windows operating systems
Experience with IP networking.
FAA, RTCA & ARINC standards and regulations familiarity
KEY DELIVERABLES
Excellent verbal and written communication skills to interact with cross-functional teams, vendors, and management
Strong troubleshooting and problem-solving abilities, with a hands-on approach to resolving technical issues quickly and effectively
Strong organizational and project management skills, with the ability to prioritize and manage multiple tasks effectively.
SES is an Equal Opportunity and Affirmative Action Employer
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SES and its Affiliated Companies are committed to providing fair and equal employment opportunities to all. We are an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law.
For more information on SES, click here.
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