Job Title: Case Coordinator
Reports to: Administrator
Overview: The Case Coordinator is responsible for greeting incoming clients of Destined for Options and collecting personal information and
medical histories, as well as verifying all insurance details relevant to facilitate the admission for services. The intake coordinator will also be
responsible for ensuring that all incoming client inquiries and concerns are addressed in a timely and accurately as well as ensuring a quality,
professional intake experience with the highest level of respect to ensure the dignity of our clients.
Qualifications:
- High school diploma or GED certificate
- Associate’s degree in Medical Office Management, Medical Staffing, Health Administration, or related field
- Two years in a patient intake or medical office environment
- Proficient computer literacy
- Exceptional organizational and communication skills
- Highly organized and detail-oriented.
- Strong customer service acumen
- Working knowledge of office management and filing systems.
- Excellent organizational and time-management skills.
- Ability to work in a fast-paced environment.
- Knowledge of the DHH funded services
- Knowledge of Agency Policy and Procedure
- Must be willing and capable of working as a team member as an effort to improve the quality of the agency.
- Must meet with the following Documentation Requirements
- Valid Driver’s License
- Three valid references (Employment is preference; personal will be considered)
- Criminal background check and security clearance
- Driving history clearance
Responsibilities:
- Welcoming and managing all incoming patients to Destined for Options.
- Completing intake packets on all new clients, ensure agreements are sent to provider services, signed, and client binders are created
- Be a role model for emulating the philosophy of Destined for Options
- Answering phone and email inquiries.
- Communicate effectively with the Administrator, clients, vendors, families, support coordinators, program offices, the community,
- regulatory agencies and other providers of service.
- Addressing client questions and/or concerns.
- Make initial contact with potential clients within 24 hours and initial visit within 72 hours of initial contact.
- Completing and managing all admissions paperwork and tracking progress digitally.
- Verifying medical insurance coverage and benefits for each patient.
- Scheduling appointments for needs and initial assessments.
- Performing clerical work, such as filing, copying, and faxing.
- Preparing client charts and home binders for proper turnover
- Complying with the Louisiana Home Health State Regulations
- Perform all office duties effectively, which includes but not limited to: Telephone calls, filing, typing, mail and information processing.
- Complete, submit, and distribute required reports with necessary documentation weekly and as requested.
- Conduct all intakes from referrals received. Schedule all appointments for new clients and existing clients.
- Maintains strictest confidentiality; adheres to all HIPAA guidelines/ regulations.
- Maintain personal and workplace safety, hygiene, and cleanliness at all times.
- Maintain an appropriate and professional workplace dress code.
- Participate and adhere to Q&A meetings and methods
- Be knowledgeable of and adept at producing effective documentation of every contact with the recipient.
- Returns calls promptly and keeps scheduled appointments with clients ensuring continuity of care.
- Participates in data collection efforts supporting the agency's processing client for either new or continued services.
- Abide by all agency Policies and Procedures
- Act as a liaison between Destined for Options and -
- Families
- Support Coordinators
- Program offices
- Community
- Regulatory Agencies
- Other providers of service
- Other duties as assigned by the Administrator.
Failure to perform any of these duties can result in reduction of pay and, if continued, termination.
Pay: $52,000.00 - $60,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
Work Location: In person
