Front Desk Operations Assistant
Position Description: The Front Desk Operations Assistant is responsible for supporting daily operations and customer service at Fairmount Center for the Arts, including registering students in the ticketing system; answering phones and emails; supporting onsite operations; and assisting with special projects. The Front Desk Operations Assistant also provides key administrative support for the Fairmount leadership team.
Responsibilities include:
- Provides excellent customer service in person and over the phone for customers, including setting up accounts and registering students in the Sawyer database for activities, answering the phone and assisting callers with their requests, welcoming students and families upon arrival, emailing class updates, and supporting teaching faculty.
- Performs opening and closing procedures for the building and assists with cleaning, organizing, and general building maintenance tasks, including maintaining current supply lists.
- Assists with community events, including performances, exhibitions, and concerts, including set-up and tear-down.
- Serves as on-site staff during rentals, helping with set-up, clean up, and guest experience.
- Provides administrative support as needed, including preparing lists, internet research, meeting scheduling, drafting correspondence, fundraising operations, coordinating event logistics, and data entry.
- Completes other duties as assigned.
Requirements:
- Must be available in late afternoon/evenings and weekends.
- High school diploma or equivalent.
- Strong customer service skills and attention to detail.
- Self-sufficient with the ability to follow through on assigned tasks.
- Comfort with using various technology systems, including customer registration software, Google Workspace (Docs, Sheets, Drive), Microsoft Word, and Microsoft Excel.
- Preferred: Past administrative or front desk support experience.
For consideration, please send resume and cover letter to Jamie Davis, Director of Operations, at info[at]fairmountcenter.org.
Job Type: Part-time
Pay: $15.00 per hour
Benefits:
Work Location: In person
