Home Warranty Coordinator
Jefferson City, MO | Full-Time | Service / Sales Support
Base Salary + Commission on Equipment Upgrade Conversions
Are you highly organized, confident on the phone, and motivated by results? We're looking for a driven Home Warranty Coordinator to join our team and play a key role in managing American Home Shield (AHS) warranty claims, scheduling technicians, handling billing, and converting repair calls into equipment upgrade opportunities.
This is a great fit for someone who thrives in a fast-paced environment, loves talking with people, and can juggle multiple tasks while staying focused on details and outcomes.
What You’ll Do:
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Be the primary point of contact for American Home Shield warranty claims
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Navigate AHS portals to submit claims, manage approvals, and follow up on reimbursements
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Schedule service technicians for warranty work and ensure timely communication with customers
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Handle billing for warranty jobs and ensure accurate documentation
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Speak with homeowners about their coverage and present upgrade options when applicable
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Convert eligible repair calls into equipment upgrades, earning commission
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Track all activity in CRM and keep digital records up to date
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Work closely with dispatch, service, and sales teams to ensure smooth customer experience
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Assist with customer service duties and cover CSR responsibilities during absences or high call volumes.
What You’ll Need:
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Experience in customer service, coordination, or administrative roles (HVAC or warranty experience is a plus)
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Experience with Service Titan is preferred
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Strong communication skills, comfortable on the phone and clear in writing
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Highly organized and able to manage time and tasks independently
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Sales-minded with confidence presenting options and handling objections
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Comfortable using computers, digital portals, and CRM systems
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High school diploma or equivalent (additional education is a bonus)
What You’ll Get:
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Competitive base pay
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Commission on all equipment upgrade conversions
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Health benefits, paid time off, and holidays
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Ongoing training and growth opportunities
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A team environment that values your input and drive
