JOB SUMMARY
This role is primarily for Pharmacist Graduate Students - 2029/2030
The Student Pharmacist will assist Clinical MTM Pharmacists to support our mission of delivering safe, effective, and affordable medication therapy to our target population. The student Pharmacist assists pharmacists in providing outstanding patient care and customer service through targeted medication reviews, intervention follow-up, and scheduling medication reviews, among other responsibilities. In addition, they will perform technical and clerical duties which do not require the professional clinical judgment of the pharmacist.
ESSENTIAL DUTIES & RESPONSIBILITIES
Patient Care:
- Deliver Targeted Interventions to assess appropriateness of medications, optimize
- medication therapy, and improve clinical outcomes
- Conduct patient-centered Adherence Monitoring services to help patients identify barriers
- to adherence and propose solutions to overcome them
- Assist with managing medication costs through cost-effective interventions which may
- include, but are not limited to formulary and therapeutic interchanges, pill splitting
- opportunities, and assessing unnecessary and/or duplicate medication therapies
- Receive and respond to incoming patient calls, take appropriate action based on protocols,
- and use critical thinking skills to escalate calls to appropriate parties when needed
- Accurately document all discussions with patients and schedule follow-up as needed
- Accurately update patient demographic, allergy, and medication information in the MTM
- platform as necessary
- Obtain correct/updated health care provider contact information.
General:
- Provide exemplary internal and external customer service through prompt,
- professional, and polite communication
- Perform auxiliary functions essential to the efficient operation of the department
KNOWLEDGE & REQUIREMENTS
- Strong Telephonic Skills – Ability to speak clearly and communicate fluidly with senior citizens
- and healthcare professionals alike
- Excellent Listening and Interpersonal Skills – Ability to convey warmth and empathy to
- others while patiently employing active listening techniques
- Healthcare Professional-level Communication Skills – Ability to articulate complex
- information, both verbally and in writing, in a clear and concise manner to a variety of
- audiences
- Professional Demeanor – Consistent demonstration of a professional attitude and
- behavior
- Exceptional Interviewing Skills – Ability to probe and question patients to extract
- information to understand concerns and needs
- Conflict Resolution Skills – Ability to defuse potential customer conflict and respond
- supportively to patients through use of appropriate tone, questioning, or counsel
- Strong Work Values – Ability to follow all company and departmental processes and
- procedures
- Self-Management Skills – Self-motivation, organization, and attention to detail
- Knowledge of the Law – Understanding of basic compliance measures for the CMS
- programs, and ensure privacy and confidentiality as required by HIPAA, company and
- department guidelines
- Computer/Technology Competency- Proficiency in use of MS Office applications, with strong
- data entry skills and ability to multitask using multiple databases/applications
EDUCATION & EXPERIENCE REQUIREMENTS
- Minimum years of work experience: 1 year
- Minimum level of education or education/experience: High School Diploma
Required:
- Active pharmacy intern or pharmacy technician license in the state of residence, as
- required
- Active enrollment in PharmD program (second year preferred)
- At least 1 year of outpatient pharmacy experience preferred
- Ability to provide excellent customer service with a can-do attitude
- Proven ability to work independently in a collaborative environment
Pay: $18.00 per hour
Work Location: Remote
