Director of Operations - Property Management
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Director of Operations – Property Management
Location: Cape Girardeau, MO
Salary: $60,000–$80,000 per year
Employment Type: Full-Time
About the Role
We are seeking a Director of Operations – Property Management to lead the day-to-day operations of our property management division. This is a hands-on leadership position responsible for driving operational performance, developing the property management team, improving processes, and ensuring our properties are managed efficiently and professionally.
The ideal candidate is a self-motivated, organized, detail oriented, and strategic leader who can balance big-picture thinking with attention to detail. This individual must be comfortable managing multiple priorities, solving problems, holding teams accountable, and communicating effectively with owners, tenants, vendors, and employees.
Key Responsibilities
- Oversee the daily operations of the property management department and ensure consistent execution of company standards.
- Lead and develop property managers, leasing staff, maintenance personnel, and administrative team members.
- Establish clear expectations, performance standards, and accountability measures for the property management team.
- Monitor leasing activity, occupancy, tenant retention, delinquencies, collections, maintenance, and overall property performance.
- Develop strategies to improve occupancy, reduce delinquency, increase tenant satisfaction, and maximize property performance.
- Oversee maintenance operations, including work orders, preventative maintenance, vendor relationships, property conditions, and response times.
- Review and improve property management processes, systems, and procedures to create a more efficient operation.
- Monitor financial performance and work closely with accounting to ensure accurate reporting, collections, budgets, and property-level profitability.
- Assist with developing and implementing annual operating budgets and performance goals.
- Handle escalated tenant concerns and complex issues with professionalism and sound judgment.
- Ensure compliance with applicable federal, state, and local laws, regulations, lease requirements, and company policies.
- Evaluate vendor performance and negotiate services and pricing when appropriate.
- Conduct regular property and operational reviews to identify opportunities for improvement.
- Provide leadership with regular updates regarding operational performance, challenges, and opportunities.
- Identify problems before they become larger issues and develop practical solutions.
- Support growth initiatives, new property onboarding, and the development of scalable property management practices.
What We're Looking For
- Proven experience in property management, operations, or a related leadership role.
- Strong understanding of leasing, tenant relations, collections/delinquencies, maintenance, and property operations.
- Demonstrated ability to lead, coach, and hold employees accountable.
- Strong critical-thinking and problem-solving skills.
- Excellent communication and conflict-resolution skills.
- Highly organized with strong attention to detail.
- Ability to manage multiple properties, projects, and priorities simultaneously.
- Self-motivated with the ability to work independently and make sound decisions.
- Strong understanding of operational metrics and financial performance.
- Proficiency with property management and operational software, with the ability to quickly learn and become proficient in new systems.
- Professional demeanor and the ability to work effectively with tenants, employees, vendors, and leadership.
- Strong leadership presence and the ability to create structure, consistency, and accountability.
The Ideal Candidate
The successful candidate will be someone who takes ownership, creates structure, solves problems, and gets results. You should be comfortable stepping into an operation, identifying what needs to improve, and developing a plan to make it better.
This is an opportunity for a leader who wants to have a direct impact on the growth and success of a property management operation.
Compensation & Benefits
- $60,000–$80,000 annual salary, based on experience
- Full-time position
- Health, Dental, Vision, 401K (match)
- Opportunity for professional growth and advancement
- Leadership role with significant operational responsibility
If you are an experienced property management leader who is ready to take ownership of operations, develop a strong team, and drive measurable results, we would like to hear from you.
Pay: $60,000.00 - $80,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
