GI Alliance is seeking an experienced Scheduler I. for Call Center Environment.
Office hours: Mon - Thursday 8am - 5pm / Friday- 8am - 4pm / (No Weekends)
Duties of this position include, but are not limited to, the following:
Responsibilities/Duties/Functions/Tasks:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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Answer a high volume of incoming calls in a courteous and timely manner, triage appropriately, and direct to correct staff or department
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Answers telephone as calls are forwarded, screen calls, takes messages and provides general business information as it applies to the schedule.
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Schedule office appointments, consultations, and procedures through direct communication with patients, hospitals, and referring providers
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Schedule and coordinate all follow-up appointments and cancellations for multiple locations.
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Coordinate appointments based on physician schedules and clinic availability, including rescheduling due to cancellations or time constraints
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Collect, input, and verify patient demographic and insurance information
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Maintain accurate data entry and proper indexing of patient records while observing HIPAA guidelines
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Take triage call messages for medical staff and route task.
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View patients visit notes, identifying problems & diagnosis listed and physician orders
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Perform other duties as assigned
Knowledge and Skills:
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Previous scheduling experience in a health care environment is required (e.g., physician office, clinic)
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Knowledge of medical terminology and familiarity with medical diagnostic procedures, and health care required
- Must have excellent organizational skills and be detail oriented 9. Must be highly skilled in verbal communication, problem solving, prioritization and organization
- Knowledge of HIPAA/Confidentiality
- Experience with multi-line phone systems – Preferred
- Strong interpersonal and verbal communication skills - Required
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3/4 years Medical office experience - Required
Qualifications
- Excellent written and verbal communication skills
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Excellent customer service skills are required
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Experience working in a medical office
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Ability to multi-task and work in fast-paced environment.
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Detail-oriented
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Basic understanding of healthcare plans
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Be able to read and understand medical benefits.
- Bilingual is a plus.
Education: High school diploma or equivalent
Experience: 2-5 years of prior medical scheduling is preferred
Requirements for Level II Status:
- Intermediate experience (4+ years’ experience) and/or acting more independently,
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Takes on some additional duties to assist the office.
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Strong and consistent performer.
Performance Requirements:
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Excellent communication skills, both written and verbal.
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Proficient technical (computer) skills.
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Ability to multi-task and prioritize.
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Self-motivated with initiative.
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Strong sense of ethics.
