MISSION CONTRIBUTION:
To ensure the efficient and cost-effective operation and stewardship of the GGC and security of corporate assets through donor and customer relations, processing donated goods, and quality control in order to maximize profitability.
SUMMARY:
Under the direct supervision of the Team Leader Coach or Assistant Team Leader, and supported by the GoodPartner Coach and Job Coach, is responsible for providing world-class customer service, maintaining workplace and work area with cleanliness and orderliness, assist in the stocking of shelves and racks when required.
ESSENTIAL FUNCTIONS:
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Ensures and provides open and honest communication that encourages that all team members do not place themselves, donors or customers in harm’s way.
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Communicates and supports Goodwill’s drug-free workplace, strives for and maintains a positive work environment following Goodwill’s Core Values and Guiding Principles.
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Understands represents Goodwill’s zero tolerance for harassment, substance abuse, workplace violence, failure to report medical incidents (work or non-work related), and theft or other related offenses.
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Greet customers in a prompt, friendly, and courteous manner, ensuring 100% customer delight.
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Maintains GGC sales floor, and dressing rooms free of dust, dirt, fallen merchandise, and clutter; removes hangers from cash wrap.
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Keep Hanger Management System stocked with empty hangers retrieved from sales floor and cash wrap when assigned.
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Assists floor recovery and cleaning as assigned.
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Assists with hanging apparel racks, placing wares on sales floor and rotation of merchandise.
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Adheres to all GGC and personnel policies and procedures; follows good safety practices including reporting safety hazards and injuries to the Team Leadership.
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Attend in-service and related training as assigned by Team Leader Coach.
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Performs other duties as assigned by Team Leader Coach
MINIMUM QUALIFICATIONS:
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Ability to develop and maintain effective working relationships with team leader, team members, customers and donors.
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Ability to work within a team situation.
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Ability to maintain a positive, friendly attitude and a neat, clean, and well-groomed appearance.
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Ability to follow verbal instructions
TRAINING AND EXPERIENCE:
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No experience needed.
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Aptitude and willingness to learn donated goods business skills.
SPECIAL REQUIREMENTS:
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May be asked, when transportation is available, to work evenings and weekends.
PHYSICAL REQUIREMENTS:
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Able to stand, bend and reach.
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Able to lift, push, pull, carry or otherwise move up to twenty-five (25) pounds with no support regularly. Over twenty-five (25) pounds request for additional team member assistance as needed.
CRITICAL PERFORMANCE FACTORS (CPFS)
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Sales vs budget (Location vs goal)
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Safety – GGC Safety metric score
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Attendance - Works schedule as assigned, notify leadership as needed with no recurring issues
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Transaction Value (Location vs LY)
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Customer Service (10 second rule internal and external customers, smile, integrity of process and feedback)
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Work Quantity – Hourly production vs. goal (units produced per hour ensuring fresh and full inventory)
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Work Integrity – Follows established procedures timely with a sense of urgency, and a positive can-do attitude
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Work Quality – Personal image, keeps work area/location clean, organized and individual safety performance
