We are looking to add another Rockstar agent to our team. Our ideal candidate is a current hotel front desk agent who is outgoing, customer centric individual who loves serving others. This candidate would also need to be able to drive our airport shuttle. We are looking for an organized and detailed oriented candidate who thrives wile multitasking. Our ideal candidate would need to have open availability to work both day and evening shifts. Flexibility is a must! If this sounds like you, please apply.
Position Summary: The front desk agent is responsible for attending to the needs of guests, especially during check-in and check-out. The Van Driver is responsible for driving the hotel’s shuttle van, providing safe transportation for hotel guests.
ESSENTIAL JOB FUNCTIONS:
- Safe and efficient driving while obeying all laws, transporting guests
- Assist guests with luggage as needed (can be heavy lifting)
- Assist guests with hotel and area information
- Maintain clean and neat appearance of shuttle van
- Monitor shuttle van maintenance needs
- Provide a clean and safe environment for guests
- Clean and maintain common areas of the property including the parking lot
- Deep cleaning of assigned areas
- Set up and maintain complimentary hotel lobby functions
- Clean and set up meeting room functions as needed
- Ensure efficient completion of daily assignments in a timely manner
- Report all safety, maintenance and housekeeping concerns to management
- Attend and participate in all mandatory training
- Flexible with schedule and assignments
- Maintain effective performance under pressure
- Follow proper procedures for lost and found items
- Follow guest safety procedures
- Acknowledge and greet guests in public spaces
- May perform other similar duties as requested by the supervisor
- Providing information to guests about hotel policies, services and amenities.
- Responding to requests from guests for assistance and information about the local area (e.g. directions, places to eat, etc.).
- Selling rooms to “walk-in” customers.
- Entering/changing reservation information on the computer system.
- Posting charges to guest accounts.
- Making necessary corrections to guest accounts.
- Informing housekeeping department about room status/availability.
- Listening for and responding to guest complaints.
- Operating hotel switchboard or PBX.
- Cleaning the front desk area.
- Maintaining daily logs.
- Balancing shift work and cash drawers.
Requirements:
- Valid driver’s license with a good record, MVR check periodically
- Excellent customer service skills
- Ability to work independently and with others
- Ability to frequently lift and carry up to 35-50 pounds
- Ability to multi-task
- Display good initiative
- A can-do attitude and a hands-on approach
- Must be 25 years of age or older
Job Type: Part-time
Pay: From $15.00 per hour
Benefits:
Application Question(s):
- Drivers must be 25 or older. Are you at least 25 years old?
Experience:
- Opera PMS: 1 year (Required)
- Shuttle driving: 1 year (Preferred)
License/Certification:
- Driver's License (Required)
Work Location: In person
