Compensation is $15 an hour plus to-go order tips.
Crozet Crepe Company is seeking a friendly, organized, and welcoming Host/Hostess to be the first point of contact for our guests. As a Host/Hostess, you will play a crucial role in creating a positive first impression, managing the flow of the dining room, and ensuring a smooth and enjoyable experience for all patrons from the moment they arrive until they depart.
Responsibilities:
- Guest Greeting & Seating:
- Warmly welcome and greet all guests upon their arrival with a friendly and professional demeanor.
- Escort guests to their tables, ensuring they are comfortably seated and have menus.
- Manage the waiting list efficiently and accurately, providing realistic wait time estimates.
- Accurately record guest information and special requests.
- Reservation Management:
- Answer phone calls professionally and answer questions or take to-go orders.
- Anticipate and plan for large parties or special events.
- Dining Room Coordination:
- Monitor dining room activity to determine seating availability and anticipate table turns.
- Communicate effectively with servers and kitchen staff regarding seating arrangements, special requests, and guest flow.
- Assist in maintaining the cleanliness and organization of the host stand, waiting area, and entryway.
- Present menus to guests and answer basic questions about the restaurant concept, specials, or wait times.
- Guest Relations:
- Address guest inquiries, concerns, and complaints courteously and efficiently, escalating to management when necessary.
- Thank guests warmly as they depart and invite them to return.
- Maintain a positive and professional attitude at all times, even during peak hours.
- Support & General Duties:
- Assist servers in cleaning off tables to reset for new guests.
- Assist with light cleaning tasks in the dining room or host area as required.
- Perform other duties as assigned by management.
Qualifications:
- Previous experience as a host/hostess in a restaurant setting preferred, but not required.
- Excellent interpersonal and communication skills (verbal and active listening).
- A warm, friendly, and outgoing personality with a strong commitment to guest satisfaction.
- Ability to work effectively in a fast-paced, high-volume environment while maintaining composure.
- Strong organizational skills and attention to detail.
- Ability to stand for extended periods and perform light lifting.
- Proficiency with reservation software and POS systems is a plus.
- Must be able to work daytime hours, including weekends and holidays.
- Professional appearance and adherence to dress code standards.
Physical Requirements:
- Ability to stand and walk for the majority of a shift.
- Ability to lift and carry up to 20 pounds occasionally (e.g., high chairs).
- Ability to communicate clearly and effectively in a noisy environment.
Job Type: Part-time
Pay: From $15.00 per hour
Work Location: In person
