The Clinic Operations Coordinator is a key member of the team responsible for ensuring the smooth day-to-day functioning of the clinic. The position serves the intake team, supports clinical operations, and provides administrative support to clinic directors.
Essential Job Functions:
Patient Intake
- Serves as the first point of contact for prospective patients
- Manages intake project and serves as primary point of contact for intake team
- Collects demographic and insurance information and enters data into the electronic health record and work management platform
- Completes insurance verifications and ensures documents are complete and compliant
- Follow up with patients in a timely manner and monitor timely scheduling of initial appointment
- Coordinates with billing department for insurance verifications and collection of patient balances
Clinical Operations Support
- Assist Director of Clinical Services and Director of Administration with onboarding new clinicians and residents
- Serves as administrative liaison and first point of contact between clinicians/residents and Director of Clinical Services
- Tracks intake and caseload metrics for reporting purposes
- Ensures the physical office spaces of the Clinic are effectively managed
Administrative Support
- Provides the agenda, minutes and materials for monthly clinical meetings
- Assists with internal communication, policy updates, documentation and administrative projects as needed
- Supports financial and operational processes including bank deposits, supply ordering and vendor coordination
- Assists Director of Administration in the design of marketing materials.
- Regular maintenance of company website
- Helps plan and execute staff events, training and special initiatives
Qualifications
Education and Experience
- Bachelor’s Degree preferred
- Administrative experience in healthcare, behavioral health or nonprofit setting
- Minimum two years’ experience in administrative operations or client service roles
Skills & Attributes
- Strong communication and interpersonal skills with a client-centered approach
- Excellent time management skills, the ability to prioritize multiple tasks
- Exceptional organizational skills and attention to detail.
- Proficiency in Microsoft Office Suite and familiarity with EHR systems preferred
- Understanding of HIPAA and confidentiality practices in healthcare setting
- Professionalism and commitment to confidentiality
- Commitment to the mission and values of the clinic
Special Requirements and Physical Demands
- Hybrid position with three scheduled days in office per week with possibility of up to five days in office when necessary
- Position requires adherence to traditional work hours along with flexibility, ability, and willingness to work additional hours and weekends to meet business needs when necessary
- Requires safely lifting or moving up to 25 lbs. on an occasional basis, for example movement of materials and/or items
- Noise level is usually quiet to moderate
Benefits
· Paid vacation and sick time in accordance with ESTA, plus 13 paid holidays
· Two health insurance plan options available for full-time employees
· Vision and dental coverage available (100% employee paid)
· Flexible Spending Account (FSA) available to eligible employees
· 401k plan available to all employees upon hire
· Eligible employer for Public Service Loan Forgiveness (PSLF)
How to Apply
Please send your resume and letter of interest to [email protected].
Pay: $24.00 - $28.00 per hour
Benefits:
- Flexible spending account
- Health insurance
- Paid time off
- Retirement plan
Work Location: Hybrid remote in Farmington Hills, MI 48334
