Summary:
Working closely with the Office Manager, the Administrative Assistant I – Move-in is responsible for maintaining the occupancy rates and minimizing the vacancy rates of the Residential properties managed by the Company.
Essential Functions:
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Performs tasks at the direction of Office Manager.
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Review vacancy listings ensuring accuracy.
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Work closely with the Move-out team to ensure vacant properties are rent-ready, creating and managing work orders as needed.
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Interface with leads and applicants to provide an enjoyable application process.
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Work with property Showing Representatives to schedule viewings.
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Initiate processing of all tenant applications within 24 business hours.
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Present completed tenant applications to owners.
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Facilitate the signing of new leases and onboarding process with new tenant.
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Ensures proper communication logs and reports within the Company’s management system.
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Works independently with little supervision in the completion of assignments and tasks.
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Establishes and maintains customer oriented focus, communicating politely and effectively with, and in front of customers.
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Works as part of a team with supervisors and co-workers.
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Generates work orders and works with owners and vendors to follow them to completion.
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Demonstrates ability to understand financial goals and operate properties in the best interests of the owners.
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Generates necessary legal action, documents and process in accordance with State and Company guidelines.
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Represents the Company in a professional manner at all the times.
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Prepares and implements procedures and systems within Company guidelines to ensure orderly, efficient workflow.
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Complies with all applicable state, federal, and local laws related to the responsibilities of the position, including landlord-tenant laws.
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Participate in the employee rotation of the after-hours emergency phone line.
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Regular attendance.
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Travel as required.
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Any other duties assigned.
Other Functions:
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Enforces Company policies and safety procedures.
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Regularly updates job knowledge by participating in educational opportunities, reading professional publications, maintaining professional networks, and participating in professional organizations.
Mental and Physical Demands:
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Experiences frequent interruptions; required to meet inflexible deadlines; requires concentration and attention to detail; requires a high level of organizational and prioritization skills; may occasionally deal with distraught or difficult individuals.
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Requires ability to maintain absolute confidentiality of information received.
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Required to sit for prolonged periods; exposed to visual display terminal for prolonged periods; dexterity and precision required in the operation of a computer.
Supervisory Responsibilities:
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This position does not have any supervisory responsibilities except as may be assigned from time to time.
Core Competencies/Qualifications:
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Commitment to the Company’s mission.
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High school diploma or GED. Additional education and/or training is preferred.
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Proficient in use of Microsoft Office (Excel, Word, PowerPoint).
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Excellent verbal and written communication skills.
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Self-motivated with strong organizational, multi-tasking, planning, and follow up skills.
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Ability to work independently as well as in a team environment.
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Ability to present self in a professional manner and represent the Company image.
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Demonstrated leadership and project success are expected.
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Ability to work in fast paced environment.
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Ability to establish and maintain effective relationships with co-workers, administrative team, and the public.
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Self-motivated, punctual, detail oriented, and able to work independently.
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Must have excellent organizational and interpersonal skills.
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Current Class C Driver’s License with a clean driving record.
