Conversion Interactive Agency is hiring a Product Enablement Lead to help our Product team scale more effectively.
This role will own product training, release communications, knowledge management, and front-line product support coordination. You will work across Product, Sales, Marketing, Support, and client-facing teams to make sure users are supported, internal teams are prepared, and launches run cleanly.
We are looking for someone who is organized, clear, practical, and strong at follow-through. You should be able to take complex product information and make it easy to understand, while also helping triage issues and improve the overall user experience.
What you will do
- Build and deliver product training for internal teams and end users
- Create and maintain user guides, FAQs, knowledge base content, and release notes
- Coordinate product-related questions, support issues, and common user needs
- Triage bugs, enhancement requests, and user issues to the right teams
- Support launch readiness and product communications
- Identify recurring support themes and turn them into useful feedback for Product
- Partner with Product Owners to improve product documentation and internal readiness
What you bring
- 1-3+ years of experience in product enablement, support, customer success, implementation, training, or a related role
- Strong written and verbal communication skills
- Experience creating training materials and product documentation
- Strong organization, judgment, and attention to detail
- Ability to work across teams and manage multiple priorities
- Experience supporting SaaS, digital products, or platform-based solutions is a plus
- Experience in SEO (Search Engine Optimization/GEO (Generative Engine Optimization) is a plus
Why this role matters
This role is designed to take support, training, troubleshooting, and launch coordination work off the Product Owner function so the Product team can stay focused on roadmap, prioritization, and delivery.
Conversion’s internal brand voice emphasizes communication that is clear, direct, conversational, warm, and confident . That is the kind of person we are looking for in this role.
If you are someone who brings order to complexity and helps teams and users feel informed, prepared, and supported, we would like to hear from you.
Pay: $60,000.00 - $70,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Paid time off
- Vision insurance
Work Location: In person
