Village VW of Chattanooga is seeking an energetic, customer-focused Express Service Advisor to join our growing Service Department.
The ideal candidate is organized, professional, comfortable working in a fast-paced environment, and committed to providing an outstanding customer experience. Automotive service experience is preferred, but we are willing to train the right person with strong communication and customer-service skills.
Key Responsibilities:
- Greet customers promptly and professionally
- Listen carefully to customer concerns and service requests
- Prepare accurate repair orders and obtain customer authorization
- Explain recommended maintenance and repair services clearly
- Review multipoint inspection results with customers
- Provide timely updates throughout the service visit
- Coordinate with Express technicians to keep vehicles moving efficiently
- Collect payments and properly close repair orders
- Maintain complete and accurate notes in the dealership system
- Help ensure customers receive fast, convenient, and dependable service
Qualifications:
- Excellent communication and listening skills
- Strong customer-service and sales abilities
- Professional appearance and positive attitude
- Ability to multitask and remain organized
- Basic computer and data-entry skills
- Valid driver’s license and acceptable driving record
- Volkswagen or automotive dealership experience is a plus
- Reynolds & Reynolds experience is a plus
What We Offer:
- Competitive compensation
- Performance-based earning opportunities
- Training and career-development opportunities
- A busy, established Volkswagen Service Department
- Supportive management and team environment
- Employee benefits for qualified full-time employees
