Overview
Join our dynamic team as a Customer Service Representative and become the friendly, professional voice that helps clients navigate their needs with confidence! This role is vital in delivering exceptional support, managing client inquiries, and ensuring smooth office operations. If you thrive in a fast-paced environment, possess excellent communication skills, and enjoy providing top-tier service, this opportunity is perfect for you! We value proactive problem-solving, organizational excellence, and a positive attitude to create memorable customer experiences every day.
Responsibilities
- Respond promptly and professionally to customer inquiries via multi-line phone systems, email, and in-person interactions.
- Manage appointment scheduling, calendar coordination, and office management tasks with precision.
- Maintain accurate records through data entry, spreadsheets, and document proofreading using productivity software like Microsoft Office and Google Workspace.
- Support front desk operations by handling phone etiquette, and directing clients to appropriate departments or personnel.
- Collaborate with team members to improve workflow efficiency and enhance overall customer support quality.
- Customer Support: Answer incoming calls warmly and professionally, addressing customer inquiries, booking appointments, and resolving scheduling conflicts.
- Dispatching & Logistics: Coordinate and dispatch field technicians to service calls efficiently, optimizing schedules to maximize daily job profitability.
- Data Entry & Workflow Tracking: Maintain accurate customer records, update job files, and process service requests using company software.
- Communication: Act as the primary liaison between customers and field technicians, providing real-time updates regarding arrival times or scope adjustments.
- Administrative Support: Assist with billing inquiries, follow up on open estimates, and help manage digital project folders and files.
Requirements
- Experience: 1–3 years of experience in a customer service, dispatch, or administrative office role (experience in an electrical service company is a major plus).
- Tech Savvy: Proficiency with modern office platforms, cloud storage (like Google Drive, Sharedrive), and CRM/field management software (e.g., ServiceTitan, FieldPulse, or similar tools).
- Communication: Exceptional verbal and written communication skills with a polite, professional phone demeanor.
- Problem Solving: Ability to think on your feet, handle high-volume call periods calmly, and resolve scheduling puzzles efficiently.
- Organization: High attention to detail with strong organizational skills for managing customer files and notes.
Join us to make a difference by delivering outstanding customer support while developing your administrative expertise! We’re committed to fostering a supportive environment where your organizational skills and dedication shine through every interaction.
Pay: $18.00 - $24.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Flexible schedule
- Paid time off
- Retirement plan
- Vision insurance
Education:
- High school or equivalent (Required)
Experience:
- CSR / Dispatching: 2 years (Required)
Language:
- any other languages fluidly (Preferred)
Location:
- Houston, TX 77040 (Required)
Ability to Commute:
- Houston, TX 77040 (Required)
Ability to Relocate:
- Houston, TX 77040: Relocate before starting work (Preferred)
Work Location: Hybrid remote in Houston, TX 77040
