Our Mission
At Serenity Home Transformations, LLC, we are Here to Serve.
We bring dreams to life by delivering high-quality exterior home renovations that improve not just homes—but the lives of those who live in them.
We believe every customer interaction matters. From the first phone call to the final walkthrough, our team works together to create an exceptional experience for every homeowner we serve.
Our Core Values
Integrity
We do the right thing, even when no one is watching.
Excellence
Good enough is never enough.
Teamwork
We support each other like family.
Accountability
We own our responsibilities and take pride in our work.
Service
We serve customers with urgency, respect, and care.
Position Overview
Serenity Home Transformations is seeking a friendly, organized, and dependable Receptionist / Office Coordinator to serve as the first point of contact for our customers and business partners.
This position plays a critical role in keeping our office running smoothly by answering phones, scheduling appointments, assisting customers, maintaining files, and supporting our sales and production teams.
The ideal candidate enjoys helping people, thrives in a fast-paced environment, and takes pride in staying organized and professional.
Primary Objectives
- Deliver exceptional customer service on every call and interaction
- Schedule appointments accurately and efficiently
- Maintain organized customer files and office records
- Support daily office operations and administrative tasks
- Help create a positive experience for customers and team members
- Ensure all incoming inquiries are handled promptly and professionally
Responsibilities
- Answer incoming phone calls and direct them appropriately
- Schedule sales appointments and customer meetings
- Confirm appointments and update calendars
- Greet customers, vendors, and visitors professionally
- Maintain physical and digital filing systems
- Enter customer information into company software and databases
- Assist with data entry and administrative projects
- Monitor and respond to emails as assigned
- Support office staff, project managers, and ownership with administrative tasks
- Maintain a clean, organized, and professional office environment
- Represent Serenity Home Transformations professionally at all times
QualificationsRequired
- High school diploma or GED
- Professional and friendly phone etiquette
- Strong communication and customer service skills
- Basic computer proficiency, including email and Microsoft Office or Google Workspace
- Strong organizational and multitasking abilities
- Reliable transportation
- Dependable attendance and punctuality
- Positive attitude and willingness to learn
Preferred
- Previous receptionist, administrative assistant, customer service, or office experience
- Experience scheduling appointments
- Experience working with CRM software
- Bilingual (English/Spanish)
What We Offer
- $15.00 per hour
- 32–40 hours per week
- Paid time off
- Paid holidays
- Family-owned company culture
- Opportunities for growth and advancement
- On-the-job training and support
- Company gear and swag
- Team outings and company events
- A supportive team environment where your contributions matter
Why Join Serenity Home Transformations?
We are more than a remodeling company—we are a team dedicated to serving homeowners and improving lives. If you enjoy helping people, staying organized, and being part of a company that values integrity, teamwork, and service, we'd love to meet you.
Apply today and become part of a team that is truly Here to Serve.
Pay: From $15.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Professional development assistance
Experience:
- Customer service: 1 year (Required)
Location:
- Cedar Rapids, IA 52404 (Required)
Shift availability:
Work Location: In person
