About IM Air
IM Air Conditioning, Heating & Plumbing is a family operated HVAC and plumbing company serving the Los Angeles area since 1984. We are known for dependable service, long term customer relationships, and a strong referral network.
We are looking for an organized, computer proficient Office Administrator who is willing to learn and grow with the company. Previous HVAC experience is not required. We will train the right candidate in our services, scheduling procedures, customer service standards, and office systems.
This position is well suited for someone beginning their professional career or someone with previous administrative, receptionist, scheduling, or customer service experience.
Responsibilities
- Answer incoming calls and communicate professionally with customers
- Schedule service calls, estimates, maintenance appointments, and installations
- Enter and update customer information in our CRM.
- Confirm appointments and follow up with customers
- Communicate schedule changes and job information to technicians and management
- Prepare and organize estimates, invoices, permits, rebate documents, and customer records
- Maintain organized digital and physical files
- Assist with invoicing and basic record keeping
- Use Microsoft Office, Google Workspace, spreadsheets, and other office software
- Proofread customer communications and prepare basic correspondence
- Assist with general administrative projects and office operations
- Learn our services and help improve office procedures as the position develops
Qualifications
- Strong computer skills and the ability to learn new programs quickly
- Experience using a CRM, scheduling platform, or office management software
- Clear and professional phone and written communication
- Strong organization and attention to detail
- Dependable, punctual, and able to follow through on assignments
- Comfortable handling multiple tasks in a busy office
- Patient and professional when working with customers
- Willing to learn customer service, scheduling, dispatching, and HVAC office operations
- Able to work independently after receiving training
Previous administrative or customer service experience is preferred but not required.
Experience with QuickBooks, Housecall Pro, Microsoft Office, Google Workspace, or similar software is helpful.
Opportunity for Growth
This is not intended to be a temporary clerical position. The right candidate will have the opportunity to take on greater responsibility and grow into areas such as dispatching, customer relations, office management, permits, rebates, operations, and administrative leadership.
To Apply
Please submit your résumé along with a brief message explaining:
- Why you are interested in the position
- Your general weekday availability
- The city or neighborhood where you live
- Which CRM, scheduling, bookkeeping, or office programs you have used
Recent graduates and candidates beginning their professional careers are encouraged to apply.
Pay: $20.00 - $25.00 per hour
Benefits:
Work Location: In person
