Customer Service Representative

Paul Orr Farmers Insurance
Tulsa, OK

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Job Details

Part-time | Full-time
$20,000 - $40,000 a year

Benefits

Paid holidays
Paid time off
Parental leave
Opportunities for advancement
Referral program

Qualifications

Insurance claims inquiry response
Customer records maintenance
Email marketing
Customer communication
Insurance products customer support
Financial sales
Customer relationship building
Referral-based lead generation
Account maintenance
Identifying new business opportunities
Sales referrals
Client rapport building
Insurance policy presentations
Greeting customers
Networking through cold outreach
No experience needed
Sales presentations
Sales quoting
Customer engagement
Coordinating with insurance clients
Initial Contact (sales skills)
Prospecting
Client acquisition
Meeting or exceeding sales goals
Client referrals
Insurance sales
Suggestive selling
Sending lead generation communications
Leadership
Entry level

Full Job Description

Job Overview

Don't wait, take the next step in your career today. Paul Orr Farmers Insurance in Tulsa, Oklahoma, is looking for a motivated and dynamic individual to join our team as a Full-Time Customer Service Representative. If you have a passion for delivering excellent customer service and enjoy working in a proactive environment and building rapport with others, this is the role for you. No prior experience in [INDUSTRY]? No problem! This is the perfect opportunity to transfer your experience to break into a new industry. You'll have the opportunity to grow your knowledge and you'll benefit from additional avenues for growth and advancement. We will teach you everything you need to know. Are you an Experienced CSR? Incredible! You will benefit from continued training and education as well as career development and advancement opportunities. Continue growing your knowledge with our mentorship and training. You will also have the opportunity for advancement and the option to transition into sales if desired. Apply now to join our team and our commitment to customer satisfaction and success.

Salary Range: $20,000.00 - $40,000.00 per year

Benefits

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)
Parental Leave
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Leads provided
Licensing assistance
Equipment provided
Paid holidays
Commissions opportunities
Pay raise opportunities

Requirements

Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
Possess an upbeat, positive and enthusiastic attitude.
Proficiency to multi-task, follow-thru and follow-up.
Must be highly self-motivated.
Professional phone etiquette.
Great Customer Service Skills.
Strong work ethic and leadership skills.
Ability to take initiative, be proactive, and think outside the box.

Responsibilities

Meet new business production goals and objectives as established.
Develop insurance quotes, make sales presentations, and close sales.
Handle all incoming claim calls from customers and follow-up.
Immediately greet all customers, entering the office, in a friendly and helpful manner.
Ask each customer for referrals and explain our referral program.
Treat each customer contact as a cross and up-sell opportunity including financial products.
Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
Return all phone messages promptly.
Thoroughly understand and follow all underwriting, rating and compliance requirements.
Generating insurance quotes.
Provide exceptional customer service and support.
Be outstanding at relationship building.
Cold call, direct email and perform other lead generation activities.

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Job Overview

Benefits

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Responsibilities

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