Position Summary
The CADD Manager is responsible for the strategic oversight, technical leadership, and operational excellence of CADD environments supporting engineering and design teams. This role partners closely with internal leadership and client stakeholders to ensure reliable, scalable, and standards-driven Autodesk and Bentley platforms.
Essential Functions
Leadership & Client Partnership
- Provide technical leadership grounded in 5 Factor’s Success Factors.
- Act as a trusted advisor for clients on CADD standards, workflows, and platform strategy
- Mentor and support junior CADD and support staff
- Communicate clearly and professionally with engineers, designers, project managers, and executives
CADD Platform Management
- Own the administration, optimization, and support of Bentley and Autodesk design platforms
- Establish and maintain CADD standards, templates, workspaces, and best practices
- Ensure stable and secure CADD environments across on-prem, hybrid, and cloud deployments
- Partner with IT and project teams on upgrades, migrations, and new system rollouts
Advanced Technical Support
- Receive, assess, and prioritize complex client escalations related to CADD systems
- Diagnose and resolve advanced software, configuration, and workflow issues
- Document issues, root causes, and resolutions within the helpdesk system
- Escalate vendor-related issues to Bentley and Autodesk as needed
Continuous Improvement
- Stay informed on emerging CADD technologies, licensing changes, and industry trends
- Proactively identify opportunities to improve reliability, performance, and client experience
- Contribute to service development, documentation, and internal training efforts
Required Qualifications
- Associate or bachelor’s degree in computer science, Engineering Technology, CAD-related discipline, or equivalent experience
- 5+ years of hands-on experience supporting or managing CADD environments in engineering or AEC firms
- Strong written and verbal communication skills
- Demonstrated ability to work independently while collaborating with cross-functional teams
Essential Technical Skills
Bentley (Advanced – Required)
- Bentley ProjectWise administration (environments, permissions, integrations)
- Bentley MicroStation configuration and workspace management
- Bentley OpenRoads Designer (ORD) administration and standards configuration
- Bentley OpenBridge Modeler (OBM) administration
- Experience supporting CADD standards across multiple Bentley versions
- Understanding of Bentley licensing (SELECT, Virtuoso, subscription models)
Autodesk (Advanced – Required)
- Autodesk AutoCAD and Civil 3D configuration, customization, and support
- Management of templates, styles, tool palettes, and data shortcuts
- Autodesk Desktop Connector and cloud collaboration workflows
- Experience with Autodesk licensing, deployments, and version management
- Familiarity with Autodesk Construction Cloud (ACC) is a plus
Supporting Technologies (Preferred)
- Microsoft 365 administration fundamentals
- Experience with virtualized or cloud-hosted CADD environments (Azure, Citrix, etc.)
- Scripting or automation exposure (PowerShell, batch, or similar)
Company Overview
5 Factor Technology is an expert team with real-world experience tackling the very challenges our clients face. We bring tested and proven holistic technology solutions with a hassle-free, hands-free approach. Through relentless innovation and unprecedented commitment to 5-star client service, 5 Factor Technology is changing the way companies think of Technology Management.
Our Success Factors are the roadmap we use in all our decisions. We believe that they are what differentiates us.
- Strength of Many- Serve as One; We have one project: our company.
- Serve with Integrity & Transparency; We are character-driven.
- Drive Innovation; We cultivate a broad knowledge of our field.
- Value Growth; We nurture a safe learning environment that is inclusive and diverse.
- Own it; We all have a personal responsibility to be the driving force of excellence.
5 Factor Technology provides equal employment opportunities to all employees and applicants and prohibits discrimination or harassment of any type without regard to race, color, religion, age, sex, national origin, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law.
