The position of the Shift Lead is critical in supporting the successful execution of store operations, and a leader in the development of our people and our guest experience. In partnership with the retail leadership team, you will be accountable for leading and supervising daily operations and achieving business goals. You will set the tone for the teams by demonstrating expert knowledge, provide motivating and inspiring leadership, deliver first-class guest experience, driving sales results and uphold regulation compliance.
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Minimum of 1yearsof management experience
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Preferred cannabis experience
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Must be 21 years of age and comply with all local, state, and company regulations
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Required to undergo a criminal background check and appropriate state badging (as directed by state ordinances)
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Learn and understand Federal, State, and local laws relating to the cannabis industry and safety regulations
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Ability to work independently and on a team, communicating effectively on the job through daily logs and using the chain of command.
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Ability to work accurately with time constraints
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Ability to work in a fast-paced environment often during busy and stressful circumstances
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Ability to perform basic mathematical calculations quickly and accurately
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Must be able to walk, carry, bend, lift and push/pull as needed
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Ability to follow verbal and written instructions
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Strong organizational, attention to detail and multi-tasking skills
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Strong problem-solving skills
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Excellent verbal and written communication
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Must be able to accommodate scheduling expectations including weekend, evening, holiday and overtime shifts
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Promote a positive work environment that puts the customer or patient experience at the forefront and adheres to the established policies and procedures.
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Acts with integrity and honesty while actively promoting the culture and values of the company
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Provides our patients with the highest standard of excellence in a buying experience
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Ability to anticipate customer and store needs by assessing the store and customers for signals
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Achieve and surpass sales targets as set by the leadership team, and communicate opportunities and observations related to the business.
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Maintains a professional demeanor during periods of high volume or stressful situations and to set a positive example for the shift team
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Ability to monitor changes in team or store morale and or performance, and communicating to the Store Manager when necessary
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Ensures that the Sales Floor and Displays are properly stocked
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Maintains and updates online and in-store menus throughout the day
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Performs all POS/Inventory System duties, front and back of store functions including register opening and closing procedures, ensuring cash handling procedures are adhered to and is accountable for store cash during their shift
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Assists Store Manager in maintaining proper Sales Floor coverage and staff schedules ensuring that the store maintains adequate customer service standards and staff take meal and scheduled breaks
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Acts like a Role Model and actively sets an example for staff and ensures that all policies and procedures are followed
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Provides feedback to Store Manager on team performance during his or her shift
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Responsible for receiving and responding to internal communication
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Maintains appropriate grooming and uniform standards
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Be the voice of The Sanctuary Dispensaries and accurately and professionally represent our core values and morals
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Keep any relevant logs up to date and compliant with local and state regulations
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Maintain a clean and organized work environment
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Helps support other facility employees and staff by performing other tasks as apparent or as delegated by MOD.
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Always maintain strict confidentiality of customer/patient information
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Maintain confidentiality of all proprietary information, including financial summaries and internal employee materials.
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Attend mandatory training and staff meetings
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Other tasks and duties as assigned by management
