Role : Mac Systems Administration and Operations
Atlanta, GA
Contract to hire
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Provides backend configuration, maintenance and support for workstation and security applications including but not limited to Jamf, Apple Enterprise Services and Apple ABM.
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Plan detailed requirements for new and changing infrastructure services
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Build and prepare packages for automated deployment and self service
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Builds and test pilot versions for new and changing services
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Creates solution documentation for Global Help Desk support of end users
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Provides senior technical troubleshooting incident and problem resolution for endpoint services platform offerings
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Review Service-Now tickets related to Jamf/Mac and update in a timely manner.
Security and Partnerships
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Manages overall security frameworks and practices as they pertain to desktop services and integrated technologies such as Zscaler, Antivirus, etc.
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Maintain appropriate balance with security and usability, including working with teams to adjust appropriate policies.
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Partners with client and portfolio owners to assist with technology implementation initiatives across business services
Leadership and Learning
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Actively stay up to date on the latest technologies and solutions, including internal/external learning and research.
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Create endpoint reports for stakeholders as requested.
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Evaluate advanced requests for feasibility and provide appropriate guidance.
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Provide coordination for architecture of systems, including providing feedback on project requests and timing.
Qualifications & Experiences
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Minimum of 7 years of experience in administering Jamf, Intune, or other MDM solutions for Mac endpoints
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3+ years' experience in identity and access management
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Advanced scripting knowledge (bash, python, etc.)
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Experience dealing with security incidents
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Ability to prioritize based on criticality
