Job Summary
We are seeking an energetic and friendly Guest Service Representative to create memorable experiences for our guests and ensure their needs are met with enthusiasm and professionalism. In this role, you will be the welcoming face of our establishment, providing exceptional customer service, assisting with product information, and managing transactions efficiently. Your positive attitude and proactive approach will help foster a lively atmosphere where guests feel valued and appreciated. This paid position offers an exciting opportunity to develop your retail and customer service skills in a dynamic environment.
Responsibilities
- Greet guests warmly upon arrival, establishing a positive first impression.
- Assist customers with product inquiries, demonstrations, and upselling opportunities to enhance their experience.
- Operate POS (Point of Sale) systems accurately for transactions, including cash handling and credit card processing.
- Maintain merchandising standards by stocking shelves, organizing displays, and ensuring the store is inviting.
- Provide excellent phone etiquette when answering inquiries or scheduling appointments.
- Support retail sales goals through effective communication, upselling, and promoting special offers or new products.
- Manage inventory levels by assisting with stocking and inventory checks as needed.
- Ensure a clean, organized environment that adheres to safety and store policies.
- Willingness to assist in other departments is a must.
Experience
- Prior experience in retail sales or customer service is preferred but not required; enthusiasm and a willingness to learn are key!
- Supervising experience is a plus, demonstrating leadership skills in guiding team members or managing tasks independently.
- Bilingual abilities are highly valued to serve diverse customer needs effectively.
- Familiarity with POS systems, PEP or other PMS system, cashiering procedures, and basic retail math enhances your ability to succeed in this role.
- Strong communication skills, including phone etiquette and active listening, are essential for engaging with guests confidently.
- A proactive attitude towards upselling, guest satisfaction, and customer engagement will help drive sales success.
- Join us as a Guest Service Representative where your energy fuels memorable guest interactions! This position offers a vibrant work environment dedicated to growth, teamwork, and delivering outstanding service every day.
Job Type: Full-time
Pay: $9.00 - $13.00 per hour
Benefits:
- Employee discount
- Professional development assistance
- Referral program
Work Location: In person
