For any inquires please reach out to HR Specialist Katie Gutierrez via email at [email protected]
IT Field Technician
POSITION SUMMARY
The IT Field Technician’s primary responsibility is performing end-to-end Internet Service installation at customer locations, both residential and commercial.
RESPONSIBILITIES:
- Perform site-survey at new customer locations.
- Configure, install, and test rooftop radio and associated equipment.
o Radio, utility box, power, cable runs, rooftop mounting kit.
- Configure, install, and test wireless router.
- Run, clip and test cable for all data drops.
- Radio alignment with hub radios
- Tower climbing (up to 60 feet)
- Tower radio installation and cable runs
- Troubleshoot and repair customer Internet issues.
- Track and document inventory.
- Document all work activity and other administrative duties.
- Perform work and operate work vehicles in accordance with Tribal and OSHA standards.
- Ability to identify and resolve technical/client issues in high-paced environment.
- Perform maintenance and installation at Internet hub sites.
- Other duties as required.
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QUALIFICATIONS:
- One year of Internet service installations or one year of IT field work.
- One year experience running, clipping, and testing data cable.
- High School diploma required.
- Must have a valid New Mexico Driver’s License.
- One year customer service/interaction. Must have exceptional customer service skills.
- Should be adept in problem assessment and conflict resolution.
- Must be able to work comfortably in a team environment.
- Working knowledge of WAN, LAN, and WIRELESS technology
Other requirements
- Must be able to lift up to 55 pounds
- Must be able to clime ladders up to 20 feet
- Must be able to stand for extended periods
- Must be able work under desks, in confined areas, on rooftops
- Must be able to work outdoors (some work during inclement weather may be required)
