Job Description
Income Maintenance Caseworker I
Social Services, Lincoln County
JOB SUMMARY: This position is responsible for the determination of client eligibility for various income maintenance programs.
MAJOR DUTIES:
o Accurately determines or re-determines the eligibility of applicants or recipients for assigned income maintenance programs.
o Interviews clients to acquire information pertinent to the application or re-determination process; provides information and answers questions; informs clients regarding other assistance programs.
o Researches and analyzes eligibility factors; makes critical decisions regarding eligibility of federal and state programs.
o Effectively communicates to clients of various backgrounds and educational levels how state and federal regulations impact their individual situations.
o Prepares and maintains extensive documentation of the evaluation and assessment process.
o Maintains caseload to facilitate compliance with state deadlines.
o Referrals possible fraudulent activities to Fraud Investigator.
o Maintains a daily log of all programs, activities, and transactions.
o Attends workshops and training sessions.
o Performs other related duties as assigned.
KNOWLEDGE REQUIRED BY THE POSITION:
o Knowledge of federal and state laws and regulations as they relate to assigned income maintenance programs.
o Knowledge of county and agency policies.
o Knowledge of the principles, methods, techniques, and practices of public assistance.
o Knowledge of modern office practices, procedures, and equipment.
o Skill in mathematical reasoning and computation.
o Skill in communicating with clients, applicants, and the public to obtain data and to explain and interpret rules, policies, and procedures.
o Skill in understanding the needs and problems of clients/applicants.
o Skill in learning the program area of assignment and all agency programs and services which could affect the client/applicant.
o Skill in oral and written communication.
SUPERVISORY CONTROLS: The Income Maintenance Supervisor assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.
GUIDELINES: Guidelines include state and federal program regulations, county and department policy, rules of confidentiality, and the ethics code. These guidelines are generally clear and specific, but may require some interpretation in application.
COMPLEXITY: The work consists of related case management duties. The volume of cases to be managed contributes to the complexity of the position.
SCOPE AND EFFECT: The purpose of this position is to make eligibility determinations for income maintenance programs. Successful performance results in the accurate and efficient delivery of income assistance to citizens in need.
PERSONAL CONTACTS: Contacts are typically with co-workers, other county employees, law enforcement personnel, medical personnel, school officials, church leaders, and members of the general public.
PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, provide services, and resolve problems.
PHYSICAL DEMANDS: The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, stooping, bending, crouching, or walking. The employee occasionally lifts light objects.
WORK ENVIRONMENT: The work is typically performed in an office.
SUPERVISORY AND MANAGEMENT RESPONSIBILITY: None.
MINIMUM QUALIFICATIONS:
o Graduation for an associates degree program in human services technology, social services, paralegal technology, business administration, secretarial science, or a closely related curriculum; or
o Graduation from high school and two years of paraprofessional, clerical, or other public contact experience which include negotiating, interviewing, explaining information, gathering and compiling data, analysis of data and performance of mathematical or legal tasks with at lease one year of such experience being in an income maintenance program.
o Possession of or ability to readily obtain a valid driver's license issued by the State of North Carolina for the type of vehicle or equipment operated.
Location : ADULT MEDICAID
Group : NON-EXEMPT
Posting Start : 07/28/2026
Posting End : 12/31/9999
HOURLY RATE RANGE: $21.59-$22.67
