Company Description:
TUTCO, LLC, a leading manufacturer of heat strips and heating elements, used in the HVAC and Appliance industry is seeking a highly motivated and detail-orientated Quality Manager to join the team in their greater Chicago area. TUTCO LLC is a Subsidiary of Smiths Group with Headquarters in London, England.
Job Overview
This position will manage the DRC Quality Assurance program and its compliance with ISO 9001. Establish a good working relationship with DRC’s customers to address and resolve returned goods, answer technical questions, and handle warranty claims. Work with our suppliers to address non-conforming products. Work with the production department to establish a quality-focused environment, including participating in continuous improvement activities focused on efficiency improvements by reducing waste caused by poor quality.
Duties
- Build and maintain strong working relationships with customers to understand their needs and concerns.
- Establish and maintain standardized processes and practices between all DRC manufacturing facilities.
- Act as DRC customer contact for all inquiries, escalations, and resolutions of issues relating to products in the field.
- Own communications with customers regarding warrantable issues.
- Oversee LMA (lead, manage, hold accountable) of Quality personnel.
- Accountable for decision-making on warrantable issue dispositions.
- Track the cost of warranty items.
- Create metrics and reports to identify trends requiring intervention and to execute those interventions.
- Work closely with the Quality Engineer and Field Service Team to resolve customer needs.
- Develop and implement strategies and processes to improve efficiency and effectiveness.
- Lead and direct multi-departmental work for execution of warranty fixes (designing, building, and installing replacement parts)
- Lead and direct multi-departmental work for root cause analysis and execution of countermeasures.
- Provide feedback to and work with other departments for continuous improvement opportunities/lessons learned from warranty items.
- Perform supplier quality audits and onboarding, in collaboration with purchasing and engineering teams.
- Work closely with Quality Engineer to establish and enforce quality standards and support activities.
- Document, manage, and improve the internal audit program, which includes the coordination of auditor training and monitoring of auditor performance.
- Establish and maintain ISO 9001 compliant system.
- Participating in the ISO Internal Audit activities
- Perform other tasks as assigned.
Skills
- Extensive knowledge of ISO 9001 standards.
- Bachelor’s degree in a STEM related field.
- 5+ years of combined customer-facing and operational experience in the industrial manufacturing market required.
- Strong knowledge of QC processes (8D, 5-Whys, PPAP/APQP, 5+6S).
- Experience with heat transfer products and sheet metal fabrication processes strongly preferred.
- Proven experience in conducting quality audits within manufacturing environments.
- Strong understanding of quality control techniques, inspection methods, and quality assurance processes.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Tuition reimbursement
- Vision insurance
Work Location: In person
